Erin Qiu Email & Phone Number

New York, New York, US

• Monitor heavy and fluctuating calendar, e-mails, and flow of communication from analysts to partners.
• Compose, draft, proof, edit, and finalize correspondence including e-mail and other documents.
• Screen calls for executive and handle inquiries within capacity.
• Handle planning logistics for complex domestic and international trips using the Firm’s contracted travel agency; provide detailed itineraries, agendas, directions, and backup materials.
• Responsible for managing & reconciling complex multi-currency expenses using automated systems for corporate credit cards (Concur). Complying with the firm’s corporate expenses & processing programs and policies.
• Communication: Prompt & confidential liaison between KKR and its associates, representatives and business interests. First class diplomatic telephone manner for screening and handling all telephone calls and e-mails.

• Provide administrative support to 4 directors, their direct reports, and team members.
• Act as gatekeeper; screen, prioritize, and respond to incoming calls, inquiries, and in-person visitors.
• Manage calendars: schedule meetings, book conference room, and keep track of team meetings.
• Review and draft emails and memos; proofread documents and maintain confidential information
• Design internal marketing collateral, presentations, Word and Adobe documents, and surveys through Canva and Google Forms; draft Board meeting notes.
• Plan and manage budget and logistics for internal events including employee appreciation, open enrollment, and wellness programs.

Boston, MA, US

• Greeted and directed guests, notified appropriate personnel, and registered guests for events.
• Answered and screened inquiries from students, employers, and alumni visitors, and over the phone.
• Utilized Slack, Airtable, Outlook, and Google Drive to reserve rooms and track appointments, workshops, and events.
• Provided additional support and ad-hoc projects.

• Identified and performed email and phone outreach to key stakeholders in executive offices.
• Conducted research and analyzed qualitative data to derive insights about organizational and management behavior.
• Wrote instructional guides, logged information into databases, and took meeting notes.

• Generated social media presence on Facebook and Google, conducted social media listening & created website.
• Tracked reach, conversion, and customer satisfaction KPIs to optimized SEO keywords and improve marketing.
• Launched Google Ads campaign and used Google Analytics to measure results.
• Coordinated daily front of the house operations, performed inventory management & managed outside vendors.
• Planned in-house events, ensured licenses are up to date, discussed potential business partnerships.
• Generated social media presence to improve marketing and devised customer outreach strategies.

Boston, MA, US

• Conducted direct outreach to provide information and maintain good relationships with alumni and parents.
• Encouraged monetary support of Boston University’s annual fund from alumni and parents.
• Updated alumni contact information; directed alumni and parents to appropriate resources.
• Managed credit card processing via phone and maintained PCI compliance.

Portland, ME, US

• Distributed flyers and created advertising signs to publicize campus activities.
• Addressed phone inquiries and provided directions to students and visitors and managed tracking of recreational equipment.

Brunswick, ME, US

• Answered and routed calls from nurses at information desk and directed visitors to specific locations.
• Greeted and assisted patients with intake paperwork and transported patients at emergency desk.
• Checked in visitors and maintained sanitary measures at maternity desk.

Bachelor'S Degree, Business Administration: Marketing, Finance

Education record