Erin Qiu Email & Phone Number

New York, New York, Us

• Monitor heavy and fluctuating calendar, e-mails, and flow of communication from analysts to partners.• Compose, draft, proof, edit, and finalize correspondence including e-mail and other documents.• Screen calls for executive and handle inquiries within capacity.• Handle planning logistics for complex domestic and international trips using the Firm’s contracted travel agency; provide detailed itineraries, agendas, directions, and backup materials.• Responsible for managing & reconciling complex multi-currency expenses using automated systems for corporate credit cards (Concur). Complying with the firm’s corporate expenses & processing programs and policies. • Communication: Prompt & confidential liaison between KKR and its associates, representatives and business interests. First class diplomatic telephone manner for screening and handling all telephone calls and e-mails both internal and external.• Events management: involvement in arranging and coordinating team events• Accurate and timely typing business & personal correspondence, project, and documents using a variety of software packages Outlook, Word, Excel, and PowerPoint• Review incoming mail and/or email, prioritize and summarize content, and process replies on own initiative or from executive’s notes and directives.• General support & project management.

•Provide administrative support to 4 directors, their direct reports, and team members.•Act as gatekeeper; screen, prioritize, and respond to incoming calls, inquiries, and in-person visitors.•Manage calendars: schedule meetings, book conference room, and keep track of team meetings.•Review and draft emails and memos; proofread documents and maintain confidential information•Design internal marketing collateral, presentations, Word and Adobe documents, and surveys through Canva and Google Forms; draft Board meeting notes.•Plan and manage budget and logistics for internal events including employee appreciation, open enrollment, and wellness programs.•Source candidates, schedule interviews, recruit at job fair, create new hire packets, and assist in new employee training.•Perform salary compensation analysis and accounts payable bill reconciliation.•Liaise and follow up with senior management teams, Board members, and external vendors; coordinate requests for qualification and proposal process.•Support deadline driven projects, identify goals and priorities, and organize and maintain files.

Boston, Ma, Us

•Greeted and directed guests, notified appropriate personnel, and registered guests for events.•Answered and screened inquiries from students, employers, and alumni visitors, and over the phone.•Utilized Slack, Airtable, Outlook, and Google Drive to reserve rooms and track appointments, workshops, and events.•Provided additional support and ad-hoc projects.

•Identified and performed email and phone outreach to key stakeholders in executive offices.•Conducted research and analyzed qualitative data to derive insights about organizational and management behavior. •Wrote instructional guides, logged information into databases, and took meeting notes.

• Generated social media presence on Facebook and Google, conducted social media listening & created website.• Tracked reach, conversion, and customer satisfaction KPIs to optimized SEO keywords and improve marketing.• Launched Google Ads campaign and used Google Analytics to measure results. • Coordinated daily front of the house operations, performed inventory management & managed outside vendors.• Planned in-house events, ensured licenses are up to date, discussed potential business partnerships.• Generated social media presence to improve marketing and devised customer outreach strategies.• Anticipated customers’ needs and resolved customer complaints to increase customer satisfaction.• Sourced and interviewed candidates, trained new hires, and assisted with payroll.

Boston, Ma, Us

•Conducted direct outreach to provide information and maintain good relationships with alumni and parents.•Encouraged monetary support of Boston University’s annual fund from alumni and parents. •Updated alumni contact information; directed alumni and parents to appropriate resources. •Managed credit card processing via phone and maintained PCI compliance.

Portland, Me, Us

• Distributed flyers and created advertising signs to publicize campus activities.• Addressed phone inquiries and provided directions to students and visitors and managed tracking of recreational equipment.

Brunswick, Me, Us

• Answered and routed calls from nurses at information desk and directed visitors to specific locations. • Greeted and assisted patients with intake paperwork and transported patients at emergency desk.• Checked in visitors and maintained sanitary measures at maternity desk.

Bachelor'S Degree, Business Administration: Marketing, Finance

Education record