With 50 staff physicians, more than 60 medicine residents, nine nurse practitioners, more than 20 nurses, and a full administrative and support staff, IMA is the largest Mass General teaching practice.In this role I am learning and taking courses to aid in becoming a Training Specialist. My current responsibilities as a Coordinator include but are not limited to:-Primary trainer for new hires, and information resource to colleagues for Epic, insurance questions, and OBSS-Assisting patients who present to the office, whether they are checking in for appointments, or walking in-Answering and directing phone calls-Scheduling both routine and urgent (primary care or radiology) appointments, the latter at nurse's or physician's direction-Receiving and distributing paperwork for physicians, returning that paperwork once completed-Outreaching patients on behalf of Population Health Management

MIT Medical serves its students, faculty, and staff, as well as its retirees and alumni. Departments include Primary Care, Urgent Care, Pediatrics, Ophthalmology and Dental, and several other specialty offices. -Greeted and directed patients at the front desk-Answered patient questions and triaged urgent clinical matters-Trained new staff members- Initiating and processing insurance referrals-Responded to online messages from patients through the HealthELife patient portal-Answered and directed calls on a multiline phone system-Scheduled appointments (including telehealth visits) and procedures

The Gastroenterology Scheduling Center is an integral part of the Digestive Disease Center at Beth Israel Deaconess Medical Center. The center schedules for doctors in the Division of Gastroenterology; some members are additionally responsible for sending Patient Intake information to nurse navigators in the Pancreas Liver Institute.The PLI treats pancreatic and liver conditions and includes a pancreatic cancer program and liver tumor program. The call center, for new patients, takes down relevant information (including diagnosis and relevant test dates) and forwards it to nurses who go over the medical information in order to determine the most appropriate appointment(s) for the patient.- Answered and screened inbound calls-Booked and canceled appointments at direction of patients or doctors- Sent procedure information to patients and answered general questions via phone-Input patient data and notes for appointments-Connected patients with doctor or nurse for appropriate medical concerns-Received and processed medical records and requisition orders-Escalated patient information for the PLI nurse navigator team

- Showed available houses in the community to scheduled clients and drop-ins- Updated and maintained company Facebook page- Answered phone and emails at the desk, forwarding calls as necessary- Recorded and sent client information to supervisor- Opened and closed available houses each day, checking for discrepancies

- Greeted customers and directed individuals to appropriate location- Answered phone and emails at the desk- Received mail and deliveries- Filed swim tests, waivers, and other forms- Helped clients register for the appropriate class or program- Took payments for programs and boathouse merchandise- Tracked use of rowing equipment

- Kept a clean, friendly, and safe store for both staff and customers- Acted as manager in supervisor's absence, overseeing and correcting employees- Helped any and all customers, regardless of circumstances. Contacted corporate in more serious matters for aid. - Verified daily cash and sales, responsible for coin orders and safe, set up register drawers for shift- Placed and received supply orders, working with vendors, merchandise reps, and their supervisors- Kept clear lines of communication between other stores and the corporate offices- Oversaw inventory and department resets- Participated in hiring interviews and staff training- Acted as Safety Captain

- Ran the store under the guidance of the assistant manager- Helped customers or passed on more pressing situations to the assistant manager- Oversaw and assigned tasks to employees in assistant manager's absence- Distributed change to cashiers from the store safe and enforced safe cash handling procedures- Checked in vendors and verified deliveries- Assisted with department resets and preparation for inventory

- Provided excellent customer service by greeting and helping all customers, or calling a shift manager as needed- Rang transactions and verified ID for age-dependent purchases- Followed cash safety and verification procedures- Maintained a clean and healthy environment for food service work- Monitored deli equipment and contacted outside vendors as needed

- Aided in student-led conducting of experiments- Answered questions from students and explained more advanced concepts or techniques- Ensured that students followed proper laboratory technique, teaching or correcting when needed- Supervised spill cleanups and locating replacement supplies- Continued the lab in the professor's absence

- Worked the front desk in student dorms as part of campus security procedures- Ensured that individuals who tried to enter the residence halls had valid ID- Verified that guests were registered with campus security - Monitored for any suspicious persons or activities in or around the residence halls

- Conducted individual and group tutoring sessions for Biology, Organic Chemistry, and Molecular Biology- Pushed for student-led sessions and encouraged a true understanding of the fundamentals of the subject- Quizzed students to test their grasp of the basics and more complex principles- Used personal knowledge, textbooks, and outside resources

- Answered in-person and phone queries at the circulation desk- Sorted incoming materials, designating those in need of further processing- Checked out materials to guests and stopped those who had not checked out- Re-shelved and corrected the shelving work of coworkers- "Proofread" the stacks to ensure cataloging systems were being followed and to locate lost materials- Helped clients with library computers and library computer database