Erin Rivas Email and Phone Number
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Experienced software developer with a proven track record in the non-profit and blockchain sectors. Proficient in TypeScript, Vue.js, NodeJS, Docker, SQL, and NoSQL databases. Demonstrating strong project management skills and currently pursuing a Bachelor of Science (BS) degree in Management Information Systems from Mount Mercy University.
Jackal Labs
View- Website:
- jackallabs.io
- Employees:
- 11
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Software Developer - Web2 To Web3 IntegrationJackal LabsCoralville, Ia, Us
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Software Developer - Web2 To Web3 IntegrationJackal Labs May 2022 - PresentDeveloped robust and scalable web2 to web3 integrations and SDKs using TypeScript.Collaborated with cross-functional teams to enhance user experiences and drive adoption.Designed and developed product dashboards using Vue.js.Conducted thorough testing and debugging to ensure performance and security. -
Freelance Software DeveloperThree Birch Solutions Llc Dec 2021 - PresentIowa, United States
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Cim SpecialistLeepfrog Technologies, Inc. Apr 2021 - May 2022Coralville, Iowa, United StatesBuilt and modified client solutions using baseline tools to maximize functionality and minimize technical debtCollaborated with Product Owner and Project Managers to identify when additions to baseline are warrantedBuilt and maintained internal tools to streamline or automate common processes -
Client Services ManagerLeepfrog Technologies, Inc. Dec 2018 - Apr 2021Coralville, IowaManaged project timelines and expectations for 15+ clients simultaneouslyCoordinated internally with development, consulting, and training team members to create and complete specifications for client projectsGuided new Client Services Managers in job responsibilities and best practices
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Support SpecialistLeepfrog Technologies, Inc. Dec 2016 - Dec 2018Coralville, IaIdentified and resolved issues with baseline and custom code, and clients’ course imports, and escalated to development teams as needed.Managed 13 CIM form change projects lasting between 2 and 9 months for 11 clients including current and legacy designsSpecialized in CourseLeaf CIM and served as a resource for colleagues regarding all CourseLeaf modulesReceived kudos and consistently positive feedback from clients about my approach to client interaction, education, and project managementDocumented many of CAT and CIM’s files and their uses/configurations to act as a searchable quick-reference in Leepfrog’s internal site, including a FAQ page of common CIM errors and their solutionsTrained clients and colleagues in data standards and best practices, new software features, core and custom CourseLeaf functionality, and internal Leepfrog tracking software individually and in small groupsBuilt, modified, and documented customized views of internal tools to increase usability
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Delivery DriverCasey'S General Stores, Inc. Apr 2016 - Dec 2016Cedar Rapids, Iowa AreaWorked in a team environment to quickly and accurately make customer ordersPromptly delivered customer orders and handled paymentsAssisted in training new hires in the kitchen -
Seasonal Fulfillment Center ProcessorNordstrom May 2015 - Dec 2015Cedar Rapids, Iowa AreaEfficiently processed merchandise according to Nordstrom standards and practicesNoted for speed, accuracy, and qualityAssisted other departments (receiving, stock control, and returns inspection) as needed -
Seasonal MaintenanceCostco Wholesale Oct 2014 - Dec 2014Coralville, Iowa AreaResponsible for maintaining cleanliness of the floors, bathrooms, break rooms, and the food courtPerformed minor repairs of equipment and lighting fixturesAssisted in opening and closing the store by performing maintenance duties -
Home Internet Support AgentSupport.Com Aug 2014 - Nov 2014Coralville, Iowa AreaAddressed customer concerns and issues regarding Comcast services and equipmentWalked customers through setting up and troubleshooting Comcast hardware and home networksHandled support tickets -
Hosting Support SpecialistGodaddy Dec 2012 - Jun 2014Hiawatha, Iowa AreaAssisted with troubleshooting and setting up hosting products and serversIdentified and corrected issues with clients’ custom and template codeEducated clients on product and industry-standard systems and guided toward self-sufficiencyDeveloped technical and troubleshooting documentation with team membersTrained team members on internal departmental tools, resolutions to common client issues, and best practices individually and in team meetingsSolved trouble tickets submitted by customers and lower-tier employeesConsulted with customers to provide appropriate services for their needsMonitored systems and calls for trending issues, and escalated as neededOne of the top ten performers in the company-wide Hosting department for five consecutive months and top performer for one month -
Server Sales ConsultantGodaddy Feb 2013 - Sep 2013Hiawatha, Iowa AreaWorked as part of a specialized, experimental Server Sales team until company restructureHandled inbound chats with current and prospective customers interested in purchasing server productsConsulted to determine the customer’s resource needs to identify an appropriate solution
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Inbound Sales & Support RepresentativeGodaddy May 2012 - Dec 2012Hiawatha, Iowa AreaProvided phone support for a range of GoDaddy products and servicesGuided customers through step-by-step instructions to troubleshoot and support hosting, email, domains, and the customer-facing siteNoted by management for ability to maintain a good customer experience and de-escalate difficult situations
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Security OfficerPer Mar Security Services May 2010 - May 2012Cedar Rapids, Iowa Area• Restored client satisfaction at problem sites by determining challenges and retraining staff or training new staff as needed• Trusted to handle specialty assignments for high-value, high-visibility contracts, including multi-million-dollar contracts for:o Electrical (utilities) equipment and supplieso Government construction sites and associated equipmento Specialty pottery collections• Specialized in assignments to new and existing contracts to interface with clients, identify and learn site duties and expectations, and train permanent staff once they were assigned (1-5 people)
Erin Rivas Skills
Erin Rivas Education Details
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Management Information Systems, General -
Engineering -
General Studies
Frequently Asked Questions about Erin Rivas
What company does Erin Rivas work for?
Erin Rivas works for Jackal Labs
What is Erin Rivas's role at the current company?
Erin Rivas's current role is Software Developer - Web2 to Web3 Integration.
What is Erin Rivas's email address?
Erin Rivas's email address is er****@****rog.com
What is Erin Rivas's direct phone number?
Erin Rivas's direct phone number is (916) 617*****
What schools did Erin Rivas attend?
Erin Rivas attended Mount Mercy University, Kirkwood Community College, Chipola College.
What skills is Erin Rivas known for?
Erin Rivas has skills like Customer Service, Web Design, Network Security, Microsoft Office, Microsoft Excel, Microsoft Word, Microsoft Powerpoint, Wordpress, Php, Leadership, Pc Building, Javascript.
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