Erin Rivas Email & Phone Number

Coralville, IA, US

Developed robust and scalable web2 to web3 integrations and SDKs using TypeScript.Collaborated with cross-functional teams to enhance user experiences and drive adoption.Designed and developed product dashboards using Vue.js.Conducted thorough testing and debugging to ensure performance and security.

Iowa, United States

Coralville, Iowa, United States

Built and modified client solutions using baseline tools to maximize functionality and minimize technical debtCollaborated with Product Owner and Project Managers to identify when additions to baseline are warrantedBuilt and maintained internal tools to streamline or automate common processes

Coralville, Iowa

Managed project timelines and expectations for 15+ clients simultaneouslyCoordinated internally with development, consulting, and training team members to create and complete specifications for client projectsGuided new Client Services Managers in job responsibilities and best practices

Coralville, IA

Identified and resolved issues with baseline and custom code, and clients’ course imports, and escalated to development teams as needed.Managed 13 CIM form change projects lasting between 2 and 9 months for 11 clients including current and legacy designsSpecialized in CourseLeaf CIM and served as a resource for colleagues regarding all CourseLeaf.

Cedar Rapids, Iowa Area

Worked in a team environment to quickly and accurately make customer ordersPromptly delivered customer orders and handled paymentsAssisted in training new hires in the kitchen

Cedar Rapids, Iowa Area

Efficiently processed merchandise according to Nordstrom standards and practicesNoted for speed, accuracy, and qualityAssisted other departments (receiving, stock control, and returns inspection) as needed

Coralville, Iowa Area

Responsible for maintaining cleanliness of the floors, bathrooms, break rooms, and the food courtPerformed minor repairs of equipment and lighting fixturesAssisted in opening and closing the store by performing maintenance duties

Coralville, Iowa Area

Addressed customer concerns and issues regarding Comcast services and equipmentWalked customers through setting up and troubleshooting Comcast hardware and home networksHandled support tickets

Hiawatha, Iowa Area

Assisted with troubleshooting and setting up hosting products and serversIdentified and corrected issues with clients’ custom and template codeEducated clients on product and industry-standard systems and guided toward self-sufficiencyDeveloped technical and troubleshooting documentation with team membersTrained team members on internal departmental tools.

Hiawatha, Iowa Area

Worked as part of a specialized, experimental Server Sales team until company restructureHandled inbound chats with current and prospective customers interested in purchasing server productsConsulted to determine the customer’s resource needs to identify an appropriate solution

Hiawatha, Iowa Area

Provided phone support for a range of GoDaddy products and servicesGuided customers through step-by-step instructions to troubleshoot and support hosting, email, domains, and the customer-facing siteNoted by management for ability to maintain a good customer experience and de-escalate difficult situations

Cedar Rapids, Iowa Area

• Restored client satisfaction at problem sites by determining challenges and retraining staff or training new staff as needed
• Trusted to handle specialty assignments for high-value, high-visibility contracts, including multi-million-dollar contracts for:o Electrical (utilities) equipment and supplieso Government construction sites and.
• Specialized in assignments to new and existing contracts to interface with clients, identify and learn site duties and expectations, and train permanent staff once they were assigned (1-5 people)

Bachelor Of Science - Bs, Management Information Systems, General

Engineering

Activities and Societies: STEM Club

General Studies

Activities and Societies: Phi Theta Kappa, Dean's List in 2008