Erin Rushton

Erin Rushton Email and Phone Number

Senior Leader | Strategy | Delivery | Transformation @ Tower Insurance
auckland, auckland, new zealand
Erin Rushton's Location
Auckland, Auckland, New Zealand, New Zealand
Erin Rushton's Contact Details

Erin Rushton personal email

About Erin Rushton

Working over ten years in dynamic, fast paced and agile environments - with significant track record of driving performance and project delivery to achieve business outcomes.My motivation comes from creating experiences that both customers and shareholders love. Having demonstrated consistent ability to simplify and improve channel performance (Contact Centres, Telecommunications)Overseas experience & highly motivated team player with strong leadership, quick learning capability and problem focused thinking.

Erin Rushton's Current Company Details
Tower Insurance

Tower Insurance

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Senior Leader | Strategy | Delivery | Transformation
auckland, auckland, new zealand
Website:
tower.co.nz
Employees:
673
Erin Rushton Work Experience Details
  • Tower Insurance
    Head Of Performance, Governance And Projects
    Tower Insurance Jun 2023 - Present
    Serving a centre of excellence for performance, quality assurance, workforce planning, insights and driving service transformation to benefit frontline teams across contact centres and retail.
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  • Tower Insurance
    Head Of Contact Centre (Acting)
    Tower Insurance Aug 2023 - Jan 2024
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  • One New Zealand
    Omni Channel Optimisation Lead
    One New Zealand Apr 2023 - Jun 2023
    Auckland, New Zealand
    Playing a key role in the design and delivery of our omni-channel strategy
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  • Vodafone New Zealand
    Omni-Channel Optimisation Lead
    Vodafone New Zealand Jan 2022 - Apr 2023
    Helping create frictionless journeys
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  • Vodafone New Zealand
    Care Integration Manager
    Vodafone New Zealand Apr 2021 - Jan 2022
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  • Vodafone New Zealand
    Business Manager
    Vodafone New Zealand Apr 2019 - Mar 2021
    Auckland, New Zealand
    Performance of Partner/s to deliver a World-Class Service Operation. Customer Experience, Commercial and Operational KPIsDelivering customer experience through commercial & governance outcomes of the Partnering strategyDelivery and implementation of the VFNZ Service StrategyLead the commercial relationship with partners to ensure targets are achieved within budget Managing and executing small and mid-sized projects
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  • Vodafone New Zealand
    Partner Contact Center Operations Manager
    Vodafone New Zealand Nov 2015 - Apr 2019
    Ncr - National Capital Region, Philippines
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  • Vodafone New Zealand
    Channel Support Lead
    Vodafone New Zealand Oct 2013 - Nov 2015
    Auckland, New Zealand
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  • Digital Mobile
    Vodafone Business Relationship Manager
    Digital Mobile Mar 2013 - Oct 2013
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  • Vodafone New Zealand
    Support Services Corporate And Government Team Leader
    Vodafone New Zealand Jun 2012 - Mar 2013
    Leadership of a successful team who expertise in Bulk orders for Corporate and Government delivering best in end to end serviceSeek opportunities for continuous improvement in customer service delivery and cost saving.
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  • Vodafone New Zealand
    Channel Support Team Leader
    Vodafone New Zealand Dec 2009 - Jun 2012
    Key Accountabilities:Leadership of a team of customer service agents delivering best in end to end serviceSeek opportunities for continuous improvement in customer service delivery.
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  • Vodafone New Zealand
    Channel Support Co-Ordinator
    Vodafone New Zealand Aug 2009 - Dec 2009
    Key Accountabilities:Frontline Inbound Sales SupportManage and Assist in provisioning process
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  • Vodafone New Zealand
    Retail Sales Representative
    Vodafone New Zealand Dec 2008 - Aug 2009
  • Salmat
    Inbound Sales
    Salmat Sep 2008 - Dec 2008
  • Domino'S Pizza Enterprises Limited
    Store Manager
    Domino'S Pizza Enterprises Limited Jan 2006 - Jan 2008
    Red Beach
  • Orewa New World
    Wine Assistant
    Orewa New World Jan 2005 - Jun 2006

Erin Rushton Skills

Telecommunications Management Customer Experience Mobile Devices Business Development Team Leadership Sales Sales Process Call Centers Solution Selling Customer Service Managed Services Account Management Operations Management Voip Customer Satisfaction Vendor Management B2b Telco Fixed Line Networking Sales Management Mountain Biking Contact Centers Communication

Erin Rushton Education Details

  • Massey University
    Massey University
    Communication
  • Orewa College
    Orewa College
    Maths, English; Geography, Media Studies; Physics
  • Manukau Institute Of Technology
    Manukau Institute Of Technology
    Electrical And Computer Engineering
  • Orewa College
    Orewa College
    Maths, English; Geography, Science

Frequently Asked Questions about Erin Rushton

What company does Erin Rushton work for?

Erin Rushton works for Tower Insurance

What is Erin Rushton's role at the current company?

Erin Rushton's current role is Senior Leader | Strategy | Delivery | Transformation.

What is Erin Rushton's email address?

Erin Rushton's email address is er****@****ail.com

What schools did Erin Rushton attend?

Erin Rushton attended Massey University, Orewa College, Manukau Institute Of Technology, Orewa College.

What skills is Erin Rushton known for?

Erin Rushton has skills like Telecommunications, Management, Customer Experience, Mobile Devices, Business Development, Team Leadership, Sales, Sales Process, Call Centers, Solution Selling, Customer Service, Managed Services.

Who are Erin Rushton's colleagues?

Erin Rushton's colleagues are Dean Sutclffe, Luleka Chola, Mike Spears, Katrina Wise, Pip Wood, Merelyn Wita, Jessica Laughland.

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