Focusing on Reputation Management, Guest Satisfaction, Loyalty, Hotel Brand Standard, Training and Front Office Operation.

1.Overseas and supervise all departments' working&perform qualities.Find their weakness then discuss with department heads,make an action plan and help them to make improvement.2.Conducts regular property self-assessments on the Operational Brand Standards and other quality programs. 3.Reviews VOG performance and guest feedback daily at the morning briefing,identiies trends and areas for improvement on a regular basis and shares with relevant departments. 4.Conducts a weekly Guest Experience meeting with individual department heads,communicates performance,supports and pushes Management Action Plan efforts. 5.Reviews and communicates the Brand Assurance Program and all new brand/quality initiatives effectively to all department heads and GM. 6.Conducts regular property self-assessments on the Operational Brand Standards and other quality programs. 7.Leads and develops a team of Guest Experience within the hotel to conduct deep dives/self-assessments and identify improvement opportunities and solution. 8.Monitors results of other quality management programs such as Reservation dept,MICE sales,Hygiene audit and follows up ation plans from the relevant Department Heads whenever necessary. 9.MOD-Responsible for the overall hotel operations in the absence of an Executive Comittee members. 10.Conduct Guest Expeerience Management overview induction for new hires and through induction on Guest Experience for all new Department Heads/Managers.

Preparation for this Pre-opening hotel,such as purchasing FO items and systems,training employees,marketing research and making SOPs.

Preparation for this Pre-opening hotel,such as purchasing FO items and systems,training employees,marketing research and making SOPs.

1.Overseas and direct all aspect of day to day public area operation. 2.To provides direction and leadership to maximize revenue opportunities and guest satisfaction levels to the standards set by the hotel group. 3.Supervises and manages employees. 4.Handle complaints,settling disputes,and resolving grievances and conflicts,or otherwise negotiating with others. 5.Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resplution of any problems that may arise through the general operation of the property. 6.Manages day-to-day operations,ensuring the quality,standards and meeting the expectations of the customers on a daily basis.

1.Handle complaints,settling disputes,and resolving grievances and conflicts,or otherwise negotiating with others. 2.Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resplution of any problems that may arise through the general operation of the property. 3.Manages day-to-day operations,ensuring the quality,standards and meeting the expectations of the customers on a daily basis.

Management trainee routine at each divisions(Concierge,Call center,Front desk and Executive Floor) of FO department.

Six months management trainee in FO&FB department.Working as a supervisor.