Erin Saenz Email & Phone Number

San Antonio, Tx, Us

San Antonio, Texas, United States

• Manage and maintain regular contact with student caseloads to nurture students’ academic and personal development through in person and remote services • Serve as a coach and mentor to students to aid in their intellectual, emotional, and social development by accommodating students different learning styles and learning disabilities• Developed content for a new course for first year and probationary students called Roadrunner Success Playbook and implemented it across multiple departments • Managed 900+ students in Roadrunner Success Playbook Course• Created on-boarding training for new Student Success Coach employees • Assess student learning data in Microsoft Forms and Qualtrics on student meeting topics to inform future operations and resource creation • Ability to work with sensitive information and maintain high levels of confidentiality• Maintain accurate records of student advising, mentoring, tutoring and other student-learning activities• Supervise a Graduate Assistant who works 19 hours a week• Utilize software programs such as Civitas, Microsoft TEAMS, Zoom, Banner and Blackboard• Participate in several call campaigns to students’ probationary students and students who were unregistered for summer and fall 2021 in order to aid with the process

Mount Pleasant, Michigan, United States

• Interview potential parenting program clients and process applications• Regularly engage in client “open talk” times, developing personal parenting strategies that they can try at home and assigning appropriate homework • Manage an active calendar of appointments and compose confidential records of the visits• Remain courteous and calm at all times, even during moments of intense client frustration• Directly supervise volunteers and provide appropriate training• Maintain and create working relationships with agencies, physicians, and organizations that refer clients or accept referrals in the community• Implemented and transitioned staff to a new online program for parenting lessons; resulted in the ability to continue parenting classes during the COVID 19 pandemic

Monroe, Louisiana Area

• Advise students on course selection, majors, and degree planning• Manage student athlete academic progress towards degree through individual academic plans, grade tracking, and evaluation of degree applicable credits• Ensure student athletes were in compliance with requirements at the University of Louisiana at Monroe, Sun Belt Conference, and NCAA• Assess academic needs of transfer students from admissions through graduation• Communicate with advisors, faculty, and coaches as need to provide support for athletes• Assist with undeclared undergraduate students during summer orientation• Oversee recruitment, interview, training, and supervision of undergraduate study hall monitors• Knowledge of Banner, Grades first, Microsoft Office, Flightpath

Ann Arbor, Mi

• Worked with coaching staff and support staff to ensure tasks were completed in a timely matter• Assisted with team itineraries, travel, buses, meals and lodging for team travel• Attended monthly compliance meetings to make sure all NCAA rules were followed• Wrote itineraries for Potential Student Athletes (PSA) for their official visits; including scheduling academic appointments, meetings, flights, hotels, and meals• Accompanied Potential Student Athlete’s around campus to ensure they get the full Michigan experience• Managed equipment and apparel room, distributed when needed • Logged practice hours every week to make sure student athletes are within NCAA allotted hours• Assisted with Alumni events geared toward building relationships between athletes and alumni

Ann Arbor, Mi

• Nominated by coaches for the John Jansen Leadership Academy to enhance leadership skills and teambuilding • Mastered time management skills balancing a full academic course load and a 20+ hour/week athletic schedule • Current holder of the University of Michigan’s women’s Discus record – 186’ 7”• Big Ten Champion in Discus (2010, 2012)• 3 x NCAA Championship qualifier (2010, 2011, 2013)

• Competed for team USA at Junior World Championships for track and field (2007-2010)• Placed Second while competing for team USA at Junior World Championships in Moncton, Canada in Discus (2010)

Master'S Degree, Higher Education Administration

Bachelor'S Degree