* Manage and steward 200 donors with a 92% retention rate in recurring donation programs.* Supervise 3 development and communication staff who are responsible for database management, graphic design, and donor support. * Draft and copy edit external communications with over 40% open rates.* Promote positive brand awareness and build social media presence.* Collaborate with International staff on new communication projects (appeals, newsletters, annual report) that engages donors and creates loyalty.* Implemented a crisis communication plan and successfully managed a program closure transition, minimizing reputational damage and maintaining stakeholder trust.

Provided support to the academic chairs, and their newly formed council. Assisted Registrar and faculty advisors with new advising sheets for every degree program. Provided support for faculty retreat and event management. Worked closely with the office of Academic Vice-President/Provost.