Operations And Communications Manager
Current* Manage and steward 200 donors with a 92% retention rate in recurring donation programs.* Supervise 3 development and communication staff who are responsible for database management, graphic design, and donor support. * Draft and copy edit external communications with over 40% open rates.* Promote positive brand awareness and build social media presence.* Collaborate with International staff on new communication projects (appeals, newsletters, annual report) that engages donors and creates loyalty.* Implemented a crisis communication plan and successfully managed a program closure transition, minimizing reputational damage and maintaining stakeholder trust.
Oct 2013 - Present
