- Assist in the assessment, coordination, documentation, release note review, testing, and implementation of custom applications, upgrades to current systems, and project requests.- Address support requests and coordinate them within Penn Vet IT help desk application.- With guidance from senior IT analysts, act as a liaison between various hospital departments and advocate for users' needs.- With guidance from senior IT analysts, resolve highly complex, multi-function application errors and system issues.- Provide and communicate clear documentation for support, status, and issue resolutions.- Develops and maintains process documentation to support both technical and end-user staff.- Provide training assistance for application users and other staff.- Work closely with vendors' technical teams to resolve certain issues that cannot be resolved in-house.

• Set up workstations with computers and necessary peripheral devices (routers, printers etc.)• Check computer hardware (HDD, mice, keyboards etc.) to ensure functionality• Install and configure appropriate software and functions according to specifications• Develop and maintain local networks in ways that optimize performance• Organize and schedule upgrades and maintenance without deterring others from completing their work• Maintain records/logs of repairs and fixes and maintenance schedule• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware• Follow up with customers to ensure issue has been resolved• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems

Prepare Claim Submissions: -Perform pre-bill analysis; analyze Bill Edit Report. -Verify Resident Resource Amount billed. -Compare Room & Board Post to Edit Report. -Liaise with SNF Customer Service Staff to resolve billing issues and verify grantstatus; issue/resolve RUGS. -Make hardcopy corrections and update billing system. -Print and File hardcopy and Edit Reports per department standard.Edit Claim Submissions: -Review and process corrections for claims on hold in FI Systems. -Resolve errors/omits/adjustments on FI Systems. -Process non-census adjustments/corrections in billing system.Resolve Claim Denials (excluding Medical Review): -Review Denials and if WCO Denial, notify Reimbursement Department. -Contact payor regarding claims issues, problems or failure to pay. -Influence Payor Representative to review claims during call and communicate status. -Re-submit with supporting information if required or withdraw claim. -Escalate need for non-Medical Appeals to Specialist, Claims Resolution. -Monitor Claims Resolution status with Reimbursement Department. -May initiate Write Off Document if required.Monitor Aging: -Prepare manual bill for prior service months on new grants. -Process adjustments due to revised Resources per PA3L/PA162.

• Ensure the appropriate functions related to medical records storage, retention, access, release, amendment and disposal are followed• Work with department leadership to coordinate systems and practices that support the medical record function • Provide education and clarification to staff on hospital policies, procedures and standards related to medical record maintenance, release of information and patient privacy• Assist department personnel in understanding and complying with the HIPAA accounting for disclosures of information made without authorization for purposes unrelated to treatment, payment or operations activities• Establish and enforce reasonable safeguards to protect patient information from unauthorized access, loss, theft or destruction • Coordinate receipt and processing of release of information requests• Assist clinicians in correcting errors made to patient information• Disseminate changes in release of information standards to departmental staff• Use EPIC to update patient records with diagnostic images, testing results, correspondence and patient/parental consent forms

• Hired, trained, and supervised all fitness, babysitting and janitorial staff • Resolved all membership issues, updated past due accounts, managed payroll and supplies budget, and upheld company standards.

• Maintain daily operations in store with $1.5 mil in annual sales• Report daily and monthly sales figures to the corporate offices• Implement company marketing directives• Interview, hire and train new associates• Demonstrate and model exceptional customer service behavior

• Demonstrated and model exceptional customer service behavior• Trained and supervised assigned employees• Ensured that non-book merchandise divisions are managed using Intrepid• Monitored the flow of new and reordered product through the receiving process and ensure effective visual merchandising• Maintained an organized overstock area• Executed all markups, markdowns and returns in an accurate and timely manner• Maintained data integrity by ensuring that no merchandise goes onto the sales floor unless it scans properly

• Maintained daily operations in store manager's absence• Reported daily and monthly sales figures to the corporate offices• Implemented company marketing directives• Interviewed and hired new associates

• Streamlined the data entry process• Received and processed invoices from various vendors• Maintained a monthly log of paid and unpaid invoices• Answered telephones• Sorted and delivered inter-office and inter-departmental mail• Typed, copied and filed interoffice memos and other office documents• Sold tickets to and reconciled monies for sponsored events

• Organized educational programs and activities for children aged 3 to 12• Scheduled summer camp trips• Used a fixed budget to hire staff, order necessary supplies• Supervised a staff of nine senior counselors