Execute the operational strategic plan for current and future client project commitments of all Credit and Compliance scopes while exceeding expected operating margins. Directly responsible for maintaining high production and quality metrics for a team of 100+ employees.Provide direction and support strategies alongside the Production and Personnel Management teams to continually improve employee metrics and maintain high employee morale.Collaborate with Sales division to on board… Show more Execute the operational strategic plan for current and future client project commitments of all Credit and Compliance scopes while exceeding expected operating margins. Directly responsible for maintaining high production and quality metrics for a team of 100+ employees.Provide direction and support strategies alongside the Production and Personnel Management teams to continually improve employee metrics and maintain high employee morale.Collaborate with Sales division to on board new clients and maintain existing relationships. This is accomplished through daily data reporting and weekly strategy meetings.Direct relationship with offshore teams. Show less

Creating and maintaining a production plan that consists of current and future client project commitments all Credit Services scopes. Responsible for daily distribution of production plan to senior management, CSM’s and Leads.Maintained capacity numbers for each scope to ensure future projections were accurate allowing us to properly accept new projects and provide timelines based on what our commitments were. Initiated hiring of staff and/or cross training of staff, as business needs… Show more Creating and maintaining a production plan that consists of current and future client project commitments all Credit Services scopes. Responsible for daily distribution of production plan to senior management, CSM’s and Leads.Maintained capacity numbers for each scope to ensure future projections were accurate allowing us to properly accept new projects and provide timelines based on what our commitments were. Initiated hiring of staff and/or cross training of staff, as business needs indicate. Show less

Member of 4-person management team of over 1,000 Underwriters and Quality Control analysts.Monitored reporting deadlines for 200+ daily assignments spanning 7 different scopes ofMortgage Review--New Originations, Mortgage Servicing, Loss Mitigation, Reverse Mortgage,Consumer loans, Pre-Close Origination, Pre TRID-Compliance.Managed the staffing needs and workflow assignments of 40 flow teams and composed dailyproductivity numbers to Senior Management.Reported daily… Show more Member of 4-person management team of over 1,000 Underwriters and Quality Control analysts.Monitored reporting deadlines for 200+ daily assignments spanning 7 different scopes ofMortgage Review--New Originations, Mortgage Servicing, Loss Mitigation, Reverse Mortgage,Consumer loans, Pre-Close Origination, Pre TRID-Compliance.Managed the staffing needs and workflow assignments of 40 flow teams and composed dailyproductivity numbers to Senior Management.Reported daily status to Deal Managers regarding on-going and upcoming deals.Set up and managed deal kickoff calls, weekly team meetings, and QC overview.Maintained daily communication with underwriting staff and management in regard totroubleshooting of computer issues, client requests, loan level issues, and HR concerns Show less

· Due diligence of Performing and Non-Performing loans between purchasing and selling of servicingrights to assess risk to new investor.· Provided detailed loan analysis including the loan status regarding property damage, borrower abilityto repay, previous or ongoing Litigation and results, and indepth breakdown of borrower’s PaymentHistory up to previous 36 months.

Quality control audit of servicing practices for 8 sub-servicers to ensure compliance of federal andinvestor guidelines. Specialized in Bankruptcy and Foreclosure reviews

Quality Control for in-depth review of servicing practices affecting loans while in Bankruptcy asrequired by the Consent Order.

Provided team workflow, conducted trainings for all new staff, conducted review of staff work, point ofcontact for all elevated reviews and communication with outside counsel and Bankruptcy Trustees.