Executive Assistant to the Senior Vice President (SVP) of Operations. Supervised the administrative support team, designed and implemented new administrative procedures, managed calendars, arranged travel, drafted agendas, attended leadership meetings and tracked action items, reconciled expenses, and created presentations and travel itineraries. (Relocating to Charlotte, NC) Ensured efficiency and improved coordination by implementing and leading weekly administrative meetings. Delegated tasks, communicated expectations, assigned deadlines, and followed-up with Administrative Assistants, as necessary. Reviewed and restructured administrative procedures and designed and implemented new policies and procedures, directly resulting in increased communication and visibility. Planned and participated in weekly Operations leadership meetings. Coordinated with guest presenters, drafted a weekly agenda, and distributed pre-reads. Recorded meeting notes and tracked action items. Coordinated, attended, and participated in quarterly Operations strategy sessions. Partnered with the Leadership Team to develop content. Created the agenda and presentation and tracked action items. Arranged corporate business travel for the SVP of Operations, including a quarterly Fly Around using the corporate jet. Coordinated with the flight team and created a detailed travel itinerary, including multi-city store and plant visits. Planned and scheduled a quarterly All Hands Webinar for a staff of 2,000. Partnered with Communications on messaging and coordinated with the co-hosts and panelists and their support staff.

Chief of Staff and Executive Assistant to the Vice President (VP) of Facilities Management. Scheduled meetings with internal and external business partners, arranged travel, created presentations, and developed and implemented a new communication strategy. (Position was eliminated due to VP’s resignation) Increased eNPS scores by partnering with the Program Management Office (PMO) to create and implement a new communication strategy and other programs and initiatives. Created an onboarding plan within my first two months with the company. Served as the primary point of contact for all onboarding activities. Partnered with all functions within the Facilities Management Organization to create the Intranet page. Solely responsible for all updates and ensuring content was accurate and up to date. Created the Facilities Management monthly newsletter. Led bi-weekly meetings, developed content, interviewed team members, designed layout, and authored and edited articles. Created and presented a monthly employee recognition program based on the company’s values. Partnered with the VP to select deserving recipients. Planned, coordinated, and attended the quarterly Facilities Management Leadership Team offsite. Created agenda and presentation and tracked action items. Partnered with the VP of Facilities Management to create and evolve the monthly All Hands meeting for a staff of 70. Developed content, coordinated with presenters, and created the agenda and presentation.

Executive Assistant to the Chief Investment Officer (CIO). Scheduled meetings, arranged travel and property tours, created agendas and travel itineraries, planned offsite meetings and events, and streamlined processes between departments. (Position was eliminated due to the pandemic) Managed the CIO’s schedule and project priorities; provided visibility and advice on time management. Screened the CIO’s email, flagged high priority emails, and updated contacts. Enhanced communication between the CIO and Executive Team by creating and implementing a new email filing system. Arranged corporate business travel; booked flights and lodging and coordinated property tours, media interviews, and speaking engagements. Planned and coordinated all details for the semi-annual offsite meeting with Unico Properties Core Fund Investors (approximately 100 people ). Created Excel spreadsheets to track meeting requests, legal documents, upcoming travel, property tours, action items, investor contact information, and other information, as needed. Created, maintained, and distributed status tracking reports for weekly team investment meetings. Drafted agendas, recorded meeting notes, tracked action items, and followed up with meeting attendees.

Executive Assistant to the Senior Vice President (SVP) of Human Resources. Responsible for the daily operations of the corporate office including facilities management and general office services. (Relocated to Seattle, WA) Facilitated business communication between executives, managers, staff, and outside business contacts by coordinating meetings, preparing presentations, and drafting agendas. Managed the SVP’s calendar, scheduled meetings, reconciled expenses, and arranged corporate business travel. Maintained and forecasted the office services budget. Planned, coordinated, and allocated office space for the corporate headquarters. Developed and recommended a long-range plan to meet future office space needs. Presented plans to the SVP and the Executive Leadership Team.

Provided extensive administrative and business support to the VP of Software Engineering & Information Technology and the VP of Expense & Data Management (EDM). Partnered with the Administrative Professional Team to help support the Executive Leadership Team and assist with on-boarding, employee engagement, and client visits. Researched, developed, and implemented a solution for movement of personnel and office space reorganization. Communicated updates to senior management in bi-weekly meetings. Collaborated with the VP of EDM to plan, coordinate, and execute a site meeting for a staff of 750. Managed the constantly changing calendar for the VP of Software Engineering & IT and planned and scheduled meetings and teleconferences. Set-up and coordinated video and audio conference calls using Skype and Lifesize. Planned and coordinated initiatives, offsite meetings, business development events, and holiday parties for the IT and EDM departments. Placed catering orders, booked dinner reservations, and coordinated extensive domestic travel using Concur. Ensured bookings adhered to schedule and personnel preferences while maximizing cost-efficiencies. Created and processed weekly expense reports using Nexonia. Responsible for organizing and submitting travel and entertainment expense reimbursements. Purchased furniture and office supplies for the IT department. Tracked departmental expenses against budgetary constraints. Facilitated daily IT and EDM meetings, tracked action items, and followed-up with meeting attendees.

Consultant for the SR 520 Program at Washington State Department of Transportation (WSDOT). Supported the SR 520 Engineering Director and Deputy Program Engineering Manager and assisted a department of 30. Improved office efficiency by implementing a new filing system and changed organizational practices and introduced additional time-saving measures. Enhanced communication between multiple engineering departments and the management team, fostering a sense of teamwork and collaboration. Managed the complex and constantly changing calendars for the Engineering Director and Deputy Program Engineering Manager. Identified and resolved issues with meeting conflicts and schedule changes. Scheduled and coordinated on and off-site meetings and conference calls for a department of 30. Reviewed, prioritized and drafted emails on behalf of the Engineering Manager and Deputy Program Engineering manager. Professional liaison between WSDOT and City of Seattle and King County Metro. Communicated with team members on behalf of senior management; facilitated day-to-day business matters. Drafted and distributed meeting agendas and prepared meeting materials. Prepared, distributed and maintained a weekly status report. Followed up with each engineering discipline to ensure the weekly deadline was met. Attended highly technical engineering meetings, recorded minutes and tracked action items. Created org charts and timelines in Visio. Generated and processed expense reports for senior management. Reviewed and edited documents and correspondence. Collaborated with the SR 520 Fun Committee to plan and coordinate monthly team building events, activities and initiatives.

Handled a variety of customer service and administrative tasks and resolved customer issues with expediency for the corporate headquarters staff of 500. Served as first point of contact for guests, vendors, customers, and associates and provided prompt, courteous, and knowledgeable assistance. Demonstrated proficiency's in telephone and front-desk reception within a high volume environment. Answered a busy multi-line phone system, and transferred callers to appropriate personnel, as necessary. Demonstrated ability to skillfully and tactfully work with difficult vendors and customers. Transferred hard copy phone book into an efficient, computerized system. Updated the corporate and store online telephone directory using SharePoint. Reformatted Lincoln Square Employee Master List using Excel on a weekly basis. Scheduled ergonomic assessments for employees requesting an appointment and maintained the ergo calendar in Outlook.In addition to the Front Desk duties, handled a variety of tasks for the Human Resources and Loss Prevention Departments. Administered monthly service awards program using Excel, Word, Outlook and InDesign. Coordinated parking and ORCA card program for a staff of 500; served as the primary resource for questions, set up and cancelled parking and ORCA cards in Access, reconciled monthly invoices and processed payroll reports on a bi-monthly basis. Processed building access requests for current employees and new hires; entered the information into Pro-Watch and printed badges. Compiled the last day checklist using Excel; checked out associates on their final day. Coded Incident Reports and distributed to designated personnel on a daily basis; recorded data in an Excel spreadsheet. Created and maintained the Safety Compliance Notifications Spreadsheet. Communicated safety issues to store management and followed up until the issue was resolved.