Erin Tucker Email and Phone Number

Facility:• Consistent observation and assessment of the facility’s overall condition, as well as recurring maintenancedemands (HVAC, systems, equipment maintenance/repair, etc...)• Contact and set up appointments with service technicians as necessary for maintenance and upkeep• Working in conjunction with Finance/Data Mgr to make sure all licenses and insurances are up to date• Participates in regular meetings with the Sales Manager and Technical Director regarding rental clients• Schedules all necessary training for staff, i.e. CPR, active shooter, defibrillator, etc... ensures theyunderstand the PT preparedness plan• Attends, periodically, site visits with Sales Mgr and prospective rental clients• Works with Date Manager on our list of fixed asset whenever equipment is purchased for the facility sowe can maintain a up to date asset register• Keep inventory with HM for concessions and places ordersPersonnel:• Develops, hires and supervises front of house staff, janitorial and volunteers, setting goals accordingly• Communicate and schedule custodial and cleaning services• Supervises marquee maintenance and personnel to make changes• Supervises staff for projection training and scheduling• Represents facility operations at all meetings and to clientsSafety and Compliance:• Ensure the venue meets safety and regulatory standards at all times• Perform regular safety checks and address potential hazards promptly• Maintain accurate records of maintenance activities and safety inspectionsRepairs and Improvements:• Identify opportunities for facility improvement and suggest cost-effective solutions• Coordinate with contractors and vendors for larger repairs and renovations• Execute minor repairs and improvements, such as painting, carpentry, and minor structural adjustmentsInventory and Supplies:• Manage inventory of maintenance and repair supplies• Proactively order and restock necessary materials to ensure smooth operations

Accountable for excellent merchandise operations, and maintains clean and clear presentation of product in a way that meets safety and cleanliness standards.Actively coaches and trains associates in accordance with Sephora and Kohls standards, empowering through positivity and constructive criticism.Builds strong relationships with clients through exceptional guest service and demonstration in order to drive sales in order to meet financial goals.Responsible for inventory management, back-stocking, stockroom purges, price changes, inventory, and all visual aspects of displays.Provides exceptional guest service to all clients and customers, and handles any discrepancies, issues, or complaints with courtesy and respect.

Oversaw cast, crew, and staff during live productions, ensuring safety and quality for both staff, performers, and guests.Partnered with theatre owner to effectively communicate throughout performances.Responsible for safely opening and closing the venue before and after live events, rentals and films.Facilitated training to new staff.Ensured facility is safe, operational and presentable to all patrons and staff.Managed and assisted volunteers during films and performances.Coordinated with box office and stage crew to ensure proper communication and a smooth experience for all patrons.Managed concessions operation – banks, credit card machines, inventory.Resolved patron’s complaints/issues arising during productions.Provided exceptional guest service to patrons and visitors.

Provided exceptional guest service to Kohls customers seeking to purchase jewelry by answering any questions and assisting in their selection to meet their needs.Adhered to all Loss Prevention guidelines to protect merchandise including properly storing jewelry and closing cases and spinners every evening.Acted as cashier in jewelry including but not limited to jewelry returns and exchanges, sales, acquiring credit applications, as well as acting as a cashier as needed at store entrance.

Set and met financial goals and targets each day. Acted as a customer service representative and fashion guide to provide guest-focused engagement to assist guests.Effectively lead a team and actively coached associates in the moment in order to improve their selling and guest servicing techniques.Use of computer skills and programs to fill online and in-store orders, and search for accurate information regarding guests needs.Opened and closed the store and created visual displays

Provide exceptional guest servicing over the phone to patrons who are purchasing tickets.Act as a customer service representative and provide guest-focused engagement to answer to the guests needs. Make appropriate recommendations and offer sound suggestions to guests who are unsure of which tickets to purchase. Effectively worked within a team to answer all questions of all guests in a quick, respectful, and knowledgeable way.Use of computer skills and programs to fill orders and search for accurate information regarding guests needs.

Support Disney Store Mission, "Creating Magical Moments for Guests of All Ages".Ensure guests each have a magical experience by bringing stories to life during all aspects of their shopping visit.Assist guests in finding solutions by making knowledgeable recommendations and exhausting various resources within the store and via the online database.Treat all guests and Cast Members with respect and encourage team work. Responsible for opening and closing of registers, cash handling, and cash, credit, and check transactions.

Worked alongside Vice President, Manager, and District Manager of Disney Theatrical Group Merchandise and fulfilled merchandise orders, coordinated new product conceptual designs with vendors, and assisted in product/data entry into systems, as well as interpreting weekly recaps from all Disney Theatrical Productions.Shadowed managerial role of Cast Members working at New Amsterdam (Mary Poppins), Minskoff (The Lion King), and the Broadway (Sister Act) Theatres.Designed kiosks for Beauty and the Beast Equity Tour, as well as assisted in design and product placement of kiosks for Mary Poppins and The Lion King.Designed merchandise by working with vendors and visiting showrooms, budgeted/forecasted merchandise week by week, and executed sales techniques in a fast-paced and upbeat work environment.

​Attractions Cast Member – Pirates of the CaribbeanUsed knowledge of the Walt Disney Company and Cast Member Disney Basics Guidelines to create a magical and memorable guest experience for guests visiting attraction.Operated attraction machinery at Port and Starboard Docks, Unload, and Tower.Trained and performed evacuation procedures when necessary, including backstage navigation in dark areas, entering the attraction water, and ensuring safety of all guests.Assisted in park clearings and security for Extra Magic Hour, Mickey’s Not-So-Scary Halloween Party and Mickey’s Very Merry Christmas Party nights, as well as security at Disney’s Cast Connection.Worked as an assistant to Character Attendants during Meet-and-Greets, by docking guest information to assist in new Meet-and-Greet location.