Successfully led cross-functional teams in the delivery of mission-critical projects, ensuring compliance with industry regulations and security standards.Spearheaded the development and implementation of innovative mortgage origination and servicing systems with a focus on cost reduction and process improvement.Collaborated with key stakeholders to define project scopes, objectives, and deliverables, while also managing project timelines and budgets to ensure on-time and on-budget project completion.Negotiated and managed vendor contracts, optimizing vendor relationships.

Project manager for our Mortgage Systems and IT Development teams. Focus on scoping, on-time delivery, budget, vendor relationships, and ROI.

Project coordinator for our Mortgage Systems and IT Development teams.

Executive assistant to the COO. Focus on how processes and technology can improve our staff and customer experience. Implementer of strategic initiatives; taking complex projects and making them manageable for the entire team. Always looking for how the right tool or the next tweak can make us all better.

Researched, vetted, and implemented new lenders and programs. Organized rollout and training for all users and loan officers. Large focus on niche products (ITIN, Non-QM, etc.) and DPAs. Insured that all docs and compliance were met for both Compass and the end investor.

• Reports up to the Vice President of Operations for the Chicago Region. Supporting the General Manager and Senior Vice President, and the Vice President of Operations, while focusing on the growth and development of a team of administrative professionals. • Leads change initiatives, works with headquarters and other regional offices, and focuses on Creating Amazing, while making our clients successful. - Collaborates with office leadership to ensure that guests, vendors, and employees have first class space and amenities while keeping the bottom line in mind. • Proactively addresses every day items before they become an issue. • Prioritizes office issues and provides solution options to leadership. • Utilizes CRM tools to maximize client interactions. • Handles all day to day office management including facility and space planning, office expansion/remodel, and all issues in between.

• Report up to senior manager of administrative services, Managing up to 25 administrative assistants with various focuses including executive support, procurement support, documentation and records management, Main point of contact for business leaders including the Business Group Lead, Senior Vice President, and Executive Committee Member, five other Senior Vice Presidents, three additional Vice Presidents, 40 managers and senior managers, and a departmental staff of over 400 other engineers, designers, schedulers, procurement specialists, and drafters. For a 125-year-old engineering company ranked #4 in Power Engineering by Engineering News Records with clients in over 90 countries. Big divisions include nuclear power generation, fossil power generation, power transmission, renewable energy, and cost estimating and due diligence. • Created database to track 450+ employees in nearly 30 locations, customizing reports to the executive’s needs. • Developed marketing material resulting in increased internet presence, visually appealing trade show booths, and coordinated S&L’s first ever webinar to showcase our expertise. • Lead the power transmission group’s successful change over to new document management system, including traveling to all regional office to train technical staff, extensive training with administrative professionals, and troubleshooting user issues during the transition period.• Main point of contact for all power transmission administrative staff. Report up to senior manager of administrative services, manager to a team of 22 administrative direct hire and contract professionals spanning four offices in three time zones, coaching and developing staff, candidate selection, interview, onboarding, training, subordinate’s performance management, including annual performance evaluations, writing and delivering performance memos.

• Report up to power transmission administrative manager, supporting up to six Vice Presidents and their managers working across the US. Main point of contact for departmental leaders including, Vice Presidents, managers, engineers, technical specialists, procurement specialists, and design staff. • Created or sourced tools to assist administrative staff in daily functions, increasing efficiencies and reducing labor cost.• Developed job aids to assist new administrative staff in acclimatizing to the technical nature of the work, resulting in faster training times.• Lead a proposed twelve week effort in a regional office to train both administrative and technical staff up to date with records management policies and procedures and to bring current a backlog of filing, and was able to complete the tasks within nine weeks. • Main point of contact for all project team staff, resulting in streamlined communication between all levels. Coordinates all travel arrangements, prepares expense reports, creates presentations, develops reports and databases, manages calendar and to-do lists, and prepares correspondence.

• Report up to power transmission administrative manager, supporting up to six vice presidents directors, managers and their project teams with all aspects of the project. Main point of contact for all project staff, and first point of contact for all client relations, assigned to three different clients with 46 different projects within those clients.• Created templates to reduce keystrokes and streamline formatting for complex reports and specifications, resulting in higher efficiencies and reducing human performance errors.• Developed project training manuals and internal review process for client procurement system, resulting in reduced errors.

•Brought in new clientele and fostered relationships with existing clientele.•Lead the store in Units Per Transaction (UPT), Average Dollar Sale (ADS), Sales Per Hour (SPH), and Bonus Per Hour (BPH)•Daily sales reports, cash reconciliation, and bank transactions for the store.•Implemented all visual directives in accordance with company standards and within the time allotted.•Trained all new associates on computer based register system and selling culture and style.•Managed all aspects of the sales floor: staffing, customer needs and satisfaction, loss prevention, and flow of traffic for a high volume store.