Erin Vance Email & Phone Number

Bend, Oregon, United States

Bend, Oregon, United States

Managed a $46 million business and a developing team to drive sales comps through improving operational excellence, team accountability, and using real-time data to make effective change across all channels.• Led and developed 5 executive level leaders, 10 team leaders and 150+ team members.• Decreased turnover 50% vs the previous year through recognition, development, and clearteam communication.• Achieved highest improvement in Team Voice results vs previous year in the… Show more Managed a $46 million business and a developing team to drive sales comps through improving operational excellence, team accountability, and using real-time data to make effective change across all channels.• Led and developed 5 executive level leaders, 10 team leaders and 150+ team members.• Decreased turnover 50% vs the previous year through recognition, development, and clearteam communication.• Achieved highest improvement in Team Voice results vs previous year in the district.• Improved Shortage 2% vs previous year through focus on operational improvement and consistent development of team members.• Drove a 7.3% sales comp vs previous year by creating consistent routines, daily follow up, and teaching and training my team how to improve their operational skills.• January 2023 Care, Grow, Win Store Director for Portland Market• July 2023 Care, Grow, Win Store Director for Portland Market Show less

Everett, Washington, United States

Led all Specialty Sales areas in a $45 million business. Fostered an environment of development, recognition, and accountability which resulted in business growth and a successful team culture.• Delivered positive sales comps in all Specialty Sales areas, 2-year stack - 2019-2021 Style: +10.54%, Beauty: +17.56%, Electronics: +17.91%• Through operational improvement and consistent followup my team delivered a 4.53% INF, YTD 2021. Top result in Seattle Market• Selected as District… Show more Led all Specialty Sales areas in a $45 million business. Fostered an environment of development, recognition, and accountability which resulted in business growth and a successful team culture.• Delivered positive sales comps in all Specialty Sales areas, 2-year stack - 2019-2021 Style: +10.54%, Beauty: +17.56%, Electronics: +17.91%• Through operational improvement and consistent followup my team delivered a 4.53% INF, YTD 2021. Top result in Seattle Market• Selected as District Trainer for newly hired Specialty leaders in the Seattle Market• Peer Mentor for new ETL Specialty Sales, supporting entire Seattle Market• Developed and implemented a Training Strategy for Team Members to promote to Team Leads. Resulted in four of my Specialty Sales Team Members to promote to Team Leads within the Seattle Market• Promoted to Store Director Sept. 2021 Show less

Omaha, Nebraska

Menards Portfolio• Managed a credit business portfolio valued at $100,000,000 / year, 39 stores, and 390 managers• Consolidate metrics from different reports to create an easy snap shot of each stores performance. Email report out monthly to help each GM understand their credit performance. Create goals, action items, and follow up meetings with the stores to help with opportunities• Sold our Contractor Card to consumers at Contractor Lunches each summer (business to business)•… Show more Menards Portfolio• Managed a credit business portfolio valued at $100,000,000 / year, 39 stores, and 390 managers• Consolidate metrics from different reports to create an easy snap shot of each stores performance. Email report out monthly to help each GM understand their credit performance. Create goals, action items, and follow up meetings with the stores to help with opportunities• Sold our Contractor Card to consumers at Contractor Lunches each summer (business to business)• Did research to find contractor leads (Additional Customers) for the store teams to follow up on to help increase Contractor sales. (utilize social media, local advertising, and compassing the area to find lead lists)Significant Achievements.• Improved my territory's penetration from 17.9% (in April 2016) to 20.48% (in October 2016)• Created and updated trackers for each of my stores that I sent out biweekly and monthly. This helped each store take some ownership in their performance and led to more impactful visits Show less

Gretna, Ne

• Led, hired, trained, and developed management team and sales associates to achieve business priorities and standards• Forecast, plan, and execute best practices that will contribute to a successful business• Assess team's talent to create succession plans and find development opportunitiesSignificant Achievements.• I took a store that had not been making its credit card goal for the last year and through training, accountability, and praise we have made our goal the last three… Show more • Led, hired, trained, and developed management team and sales associates to achieve business priorities and standards• Forecast, plan, and execute best practices that will contribute to a successful business• Assess team's talent to create succession plans and find development opportunitiesSignificant Achievements.• I took a store that had not been making its credit card goal for the last year and through training, accountability, and praise we have made our goal the last three months I was there Show less

Bend, Oregon

• Planned, executed, and maintained floor sets, inventory levels, and visual merchandising • Motivated team through a compelling vision and direction to encompass American Eagle Outfitter's Core values• Trained and developed our credit captains. This person helped drive our credit sales and got our associates excited about selling it. I was the support system for this role. Together we came up with contests and games to get the associates excited and tracked performance to praise the… Show more • Planned, executed, and maintained floor sets, inventory levels, and visual merchandising • Motivated team through a compelling vision and direction to encompass American Eagle Outfitter's Core values• Trained and developed our credit captains. This person helped drive our credit sales and got our associates excited about selling it. I was the support system for this role. Together we came up with contests and games to get the associates excited and tracked performance to praise the overachievers and give feedback to the ones that might be struggling• Communicate clear expectations and hold the store team and themselves accountable to achieving all brand, performance and behavior standards• Partner with Store Manager in the execution of the store business plan that drive KPI results and maximizes business opportunities• Consistently assess and provide ongoing performance feedback to all levels of store team, recognize performance issues in a timely manner and partner with Store Manager to develop action plans for resolutionSignificant Achievements.• Maintained top sales and KPI results in the district• Consistently one of the top (conversion, upt, ads) LODs in the district.• Through training, coaching, and accountability we finished as one of the top 5 stores in the region during Holiday 2012 Show less

Keizer, Oregon

• Responsible for all store functions and standards in store manager's absence• Supervised, trained, coached, and mentored associates and supervisors (45 employee store) in performing sales, customer service, and merchandising• Planned and directed store sets, merchandising, and visual displays. Managed specialists through goal setting, in the moment feedback, accountabilities, and progress improvement communicationSignificant Achievements:• Hired, Trained, and promoted two… Show more • Responsible for all store functions and standards in store manager's absence• Supervised, trained, coached, and mentored associates and supervisors (45 employee store) in performing sales, customer service, and merchandising• Planned and directed store sets, merchandising, and visual displays. Managed specialists through goal setting, in the moment feedback, accountabilities, and progress improvement communicationSignificant Achievements:• Hired, Trained, and promoted two merchandising specialists in six months.• Developed and executed plans to achieve sales and Old Navy Card Goals.• Developed replenishment plans to achieve maximum merchandise availability• Established relationships with other businesses in the area to drive traffic and sales Show less

Tualatin, Oregon

• Planned and directed a five-member signage team to effectively execute marketing and signage displays• Trained and directed team to achieve sales and customer service goals through coaching and accountability management• Managed risk and safety to successfully pass analysis audits through best practices execution• Controlled and executed monthly store supply orders• Promoted and achieved Old Navy card goalsSignificant Achievements:• Became an expert and performed… Show more • Planned and directed a five-member signage team to effectively execute marketing and signage displays• Trained and directed team to achieve sales and customer service goals through coaching and accountability management• Managed risk and safety to successfully pass analysis audits through best practices execution• Controlled and executed monthly store supply orders• Promoted and achieved Old Navy card goalsSignificant Achievements:• Became an expert and performed training of new Operations Managers in the District• Promoted and arranged pet adoption event in store to drive sales up 5% during the three day event• Promoted to Assistant Store Manager at Vancouver WA location Show less

Albany, Oregon

• Evaluated training needs of associates, developed and executed training plans to improve competencies• Partnered with my Store Manager to determine the stores hiring needs. Followed through by interviewing and hiring/training all new associates• Achieved customer service standards through follow up and coaching associates• Set and tracked Customer Service Survey and Old Navy Card Goals• Developed and carried out in the moment plans for making sales and Old Navy Card goals… Show more • Evaluated training needs of associates, developed and executed training plans to improve competencies• Partnered with my Store Manager to determine the stores hiring needs. Followed through by interviewing and hiring/training all new associates• Achieved customer service standards through follow up and coaching associates• Set and tracked Customer Service Survey and Old Navy Card Goals• Developed and carried out in the moment plans for making sales and Old Navy Card goals. Some of these plans included prizes and contests for making personal and store credit goal, hosted "credit boot camp" as a fun way to retrain associates who were not making their goal, and tracked credit performance and helped struggling stores in the districtSignificant Achievements:• Partnered with the local Boys and Girls Club to host Camp Old Navy. We had a group of kids join us for a job shadow event. I set up a fun day of games, snacks, and a peak into what it's like to work at Old Navy.• Promoted to Operations Manager at Tualatin OR location Show less