Erin Walker Email & Phone Number

Bellflower, Ca, Us

Chino, California, United States

Manage staff of 50+ Customer Service employees.Assist management in interpreting business requirements and recommending process and information improvements.Conduct data analysis to project seasonal and situational case volume and staffing needs.Complete quality assurance audits to ensure proper customer handling guidelines are followed.Oversee high-priority and escalated cases assigned by our executive team in the USA and Japan.North American Secretariat for Standard Operating Procedures.

Chino, California, United States

Manage staff of 60+ Customer Service employees.Oversee teams responsible for in-car technology support, live chat, Honda and Acura virtual chat-bots, and vehicle new-model initial quality satisfaction.Coordinate with product planning teams for new technology launches.Prepare and maintain reports and presentations for executive management.Oversee Standard Operating Procedure creation and maintenance within the Parts, Service and Technical division.

Torrance, California, United States

Oversee department budget planning and expense control.Liaison between American Honda Publications, Honda Japan, export countries, vendors, and North American factories to ensure glove box materials are completed and delivered on time.Administration of Project Management System and Component Content Management System.Oversee SIS & ServiceExpress websites for dealer and aftermarket service information.Create, publish, and distribute glove box materials for Honda and Acura automobile customers.Manage print, distribution, and trade show vendors.

Torrance, California, United States

Creation and publishing of information and coding procedures for Call Center specialists.Support for Customer Service Systems & telephony.

Torrance, California, United States

Provide customer information analysis, trending product concerns and ad hoc research reports.Assist management in interpreting business requirements and recommending process and information improvements.

Torrance, California, United States

Research, procurement and implement department’s Project Management System.Coordination with Japan, export countries, vendors, and factories to ensure materials are completed on time.Provide reports to management to gauge workload and resource allocation.

Torrance, California, United States

Supervise production coordinators, including coaching meetings and performance appraisals.Liaison between writing, production, and ePubs groups to improve workflow and publishing processes.Coordinate with vendors and factories to ensure glove box materials are ready for distribution on time.

Torrance, California, United States

Prepare and publish information for Integrated Service Information System website.Maintain SGML templates, EDDs (Element Definition Documents) and DTDs (Document Type Definitions).

Torrance, California, United States

Prepare documents and artwork for both paper and electronic delivery.Coordinate with writers and engineering staff to develop publications.Create SGML templates, EDDs and DTDs.