Drive client satisfaction and retention by managing a portfolio of 170 accounts during significant company-wide changes. Excel in fostering strong client relationships and ensuring effective communication between clients and internal teams. Achieved a 97.8% renewal rate, the highest in the company, by scheduling regular touchpoints and ensuring client needs were met or exceeded.

Photography is a never ending pursuit, and I am learning with every opportunity I am given. Please feel free to browse my portfolio in the link provided.

Responsible for day to day operations of brick and mortar shop and interacting with customers in store. Maintaining and updating the company website and online store. This includes creating graphics, writing copy, product shots using a lightbox, blog posts and executing operations in ecommerce. Fulfilling online orders, interacting with customers, and ensuring satisfaction. Onboarding new hires.Creation and distribution of a monthly newsletter using mailchimp. Creation and executing social media posts (Instagram/Facebook/Tiktok/). Communicating and liaising with vendors and distributors. Inventory management, receiving stock and processing invoices.