Assisted specialty patients, family, and health care providers within the Specialty Service Line with all scheduling and appointment coordination needs, in addition am responsible for processing external referrals to the Specialty

My role as the UOC and Telemetry Technician required me to have a strong understanding of both unit operations and telemetry equipment, as well as the ability to effectively manage staff and coordinate care. I exceled at this position due to my ability to work in a fast-paced environment, handle multiple tasks and utilize my communication and organizational skills. I was committed and successful at providing excellent patient care creating positive outcomes.

I managed the coordination of calls between providers and admissions, handling various applications/systems to ensure smooth connections. They showcased clinical proficiency and operated autonomously with Electronic Health Record (EHR) systems.

Acted as an office manager; responsible for inventory of office supplies, petty cash, payroll, invoicing, account receivables & payable phone and filing duties, estimates, and monthly billing. Assessed patient accounts and balances. Significantly improved business productivity by reorganizing office tasks to accomplish more work in a week.

Delivered leadership to Group Home Supervisors and Direct Support Providers while complying with state and federal regulations for group homes.