Erin Ackles Email & Phone Number

Eaton Rapids, Mi, Us

United States

I help callers navigate the vast instructions of applying for Medicaid and Medicare

Charlotte, Michigan, United States

Over the course of this period, I managed different marketing activities, such as planning and orchestrating events. I successfully delivered top-notch customer service to retain high level of satisfaction. I processed estate accounts for past clients and monitored cash deposits to spot suspicious acts. I performed office management, including organizing office procedures, preparing payroll, and controlling correspondence.• Promoted to senior branch office administrator from branch office administrator in 2020• Earned multiple awards for displaying exceptional performance.• Sustained efficiency of branch office operations in absence of other staff during pandemic.

Lansing, Michigan, United States

During this tenure, I have been managing outgoing checks, such as eliminating errors for branch efficiency. I respond to phone call inquiries regarding pending medical bills payment. • Revamped company's records by replacing existing paper records system with functional electronic system.

Okemos, Michigan, United States

Over the course of thi speriod, I administered incoming paperwork and payments with accuracy and communicated with agents relevant to good order cases. I contributed to management of late-night rotation to attain assigned tasks on priority basis. I guided staff for multiple processes, involving execution of new processes for seamless transition.• Gained promotion from Processor I to II for achieving business value.• Developed system of tracking workflow throughout day to drive process efficiency.• Mentored new associates through effective training sessions on company's policies and regulations.

Bachelor'S Degree, Organizational Management, 3.2962

Degree completed August 2024

Prerequesets