Erin Allison Email & Phone Number

Houston, Tx, Us

Houston, Tx

● Design, create and edit instructional videos using Camtasia, Canva and Vyond to import into Rise courses to support source content and engage learners. ● Transform source content from PowerPoints and cubicle documents into interactive content using simulations, scenarios and frequent knowledge checks to ensure learner success. ● Design and develop short, interactive Storyline interactions to allow learners to practice skills and processes that align with the learning objectives. ● Ensure all eLearning modules represent the organization by designing training for a global audience and considering diverse needs, backgrounds and experiences of the audience to embrace inclusive design strategies. ● Implement feedback from stakeholders and subject matter experts (SMEs) by evaluating Rise courses to align with course objectives and organizational goals. ● Utilize Asana to manage project tasks and communicate with other members of the team, ensuring each facet of the project is accounted for and completed within the timeline. ● Evaluate learner success through the Learning Management System (LMS) by studying data analysis pulled from reports. ● Manage LMS, including user administration, course uploads and system updates, ensuring seamless delivery of training programs and optimizing user experience.

Houston, Tx

Houston, Tx

Conducted comprehensive instructor-led orientation training and follow-up sessions for all new hires, effectively communicating the company's business goals and service expectations, resulting in the seamless integration of over 70 new servers onto the restaurant floor, enhancing operational efficiency.Spearheaded Train-the-Trainer sessions including on-the-job training, scenario-based training and real-time feedback to empower other server trainers and loyalty program associates, ensuring consistent behavior change and application of skills.Coached and mentored employees, providing guidance on how to drive business objectives, increase sales, and optimize cost driver items ensuring a world-class customer service experience for clients.Collaborated with clients and key stakeholders overseeing a portfolio of over 300,000 loyalty program accounts while utilizing SQL to create and distribute new loyalty cards and handle replacements efficiently.Reviewed and investigated daily reports from more than 400 clients, meticulously identifying errors in batching processes and troubleshooting issues as well as organizing and analyzing data in the CRM.

Educational/Instructional Media Design

Bachelor Of Fine Arts - Bfa