Erin Antcliffe Email & Phone Number

San Francisco, CA, US

Oakland, California, US

• Leader for Platform product area that underpins all of Binti’s modules, including user access roles and permissions, authentication, communications, document management, and configuration tools.

Seattle, Washington, US

• Defined a data-driven experimental development process and used it to ship AI-enabled recommendation features that saved physicians multiple seconds per visit while objectively sunsetting low-performing ideas.
• Owned product vision and roadmap, stakeholder management, feature scoping and implementation for e-prescriptions product area; improved a key clinical metric by 3x in two months.

San Francisco, California, US

• First TPM for the Mapping & Ground Truth teams; helped grow the product, engineering, and operations teams as Cruise grew from 200 to 2000 people in 2 years. Transitioned to a broader role with ownership over Routing.
• Led a cross-functional team of engineers and data scientists to ship an alternative route optimization feature that resulted in a 12% improvement in a key company metric.
• Transformed high-touch ad hoc map release process to a fully automated production-level system, reducing the operational and developer time required to produce map updates by 95%.
• Drove development of key topline routing, pullovers and mapping metrics to benchmark performance, drive goal-setting, and inform resource allocation decisions at the executive level.
• Drove build vs. buy assessment for map maintenance, worked with third parties to scope pilots.
• Founding leader of Empowering Women of Cruise and Cruise Mothers employee resource groups.

San Francisco, California, US

• Formative member of the Data Quality team, charged with reducing errors in client implementation, which at the time was the highest source of client data errors in the Zenefits system.
• Reduced error rate of installation process by 75% in 6 months through design and implementation of a data quality tool; built system to monitor errors, bringing visibility to previously anecdotal problem.
• Expanded tool functionality to serve all of benefits operations (~8000 clients) through an iterative and interactive development process, earned a positive reputation for listening and incorporating feedback.
• Drove organizational adoption of the data quality tool by other product verticals, such as HR and Payroll.
• Conducted training for 350+ Zenefits employees to gain buy-in and make sure the Quality problem, product solution and process were understood and applied by users and their managers.
• Reduced overall errors in system-wide client data by 50% in one year, resulting in improved operational efficiency, lower support case volume, and more positive customer experiences.

San Francisco, California, US

• Joined company as 13th employee, 2nd member of ops team; created and grew the Payroll Ops team to 15 full-time and 75 outsourced employees as the company grew to 1800 employees in less than two years.
• Early Product Manager for Payroll, worked with engineers to lead design, testing and iteration on internal tools and systems that increased automation from 0% to 80% of automatable transactions over 1.5 years.
• Designed formative operational systems and processes to manage thousands of payroll transactions each month, both automated and manual, supporting growth from 50-5000 payroll sync clients in 3 years.
• Responded to disruptions in a creative manner to maintain 24hr SLA through periods of rapid growth.
• Responsible for all aspects of team management, including strategy, cost and day-to-day operations.
• Highly praised manager and coach; retained 14/16 hires in 1.5 years, assisted 4 transfers to other depts.

Toronto, Ontario, CA

Led a distributed team of EWB staff to explore the agricultural extension sector and find ways to create systemic change to improve extension services to Ghanaian farmers. Responsible for financial, strategic and HR operations of an independent venture of EWB. Managed team members working in the field in rural districts, with agricultural colleges, with.

Toronto, Ontario, CA

Worked embedded in the Tamale Metro office of the Ministry of Food and Agriculture to promote EWB's Agriculture As a Business (AAB) program. Trained 30 staff in workshops and on-the-job to deliver AAB curriculum to farmer groups. Promoted business-like thinking and business skill development among rural farmers in the Tamale area. Implemented M&E and.

Worked with a design-build team to add environmentally-friendly building elements to a new 25,000sq.ft. manufacturing facility. Researched green building features, completed energy modelling of the proposed building, met with parts suppliers and liaised with owner, employees, construction firm and third-party suppliers to maximize energy efficiency within.

Ottawa, ON, CA

Designed and implemented M&E program with Ghana's Ministry of Education for girls' education in Jirapa district. Reached 750 students at 15 rural schools. Promoted girls' education by strengthening girls' clubs at school.

Cambridge, Ontario, CA

Managed several projects for the Lexus final assembly line, including new equipment procurement and installation, work-flow optimization and ergonomics improvements.

Toronto, Ontario, CA

Created several communication pieces for donors, members and leaders in the organization, including newsletters, educational workshops, news digests and fundraising proposals. Built leadership and communication skills in a dynamic and challenging work environment.

Completed lab research project on ferroelectric behaviour of PZT piezoceramic material and presented findings to the Institute's PhDs and doctoral candidates.

London, Ontario, CA

Assisted with transition to Kaizen processes in manufacturing environment. Solved an epoxy curing problem to decrease cycle time on commercial product line.

Villa De Garcia, Nuevo Leon, MX

Part of central engineering team making improvements to manufacturing processes in sand-cast engine block production.