The mission of Joining Hearts is to raise awareness and funds to support prevention, care and housing assistance to those impacted by HIV/AIDS in Atlanta

• Consistently drives results that fall into the top quartile of the region.• Store is number 3 in the region for customer service scores.• Use sales forecasting and strategic planning to verify sales and profitability of products, lines, and services.• Analyzed performance metrics to improve productivity, solve problems and create opportunities to enhance operational success.• Execute guidelines LC Inventory Management System and Order tracker as a part of global POS.• Key Performance indicators, to include exam growth and retention.• Recruit and select high caliber staff.• Administrative duties that include payroll, inventory management, technical application and understanding

• Trained and mentored associates to teach daily tasks and procedures.• Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.• Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.• Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.• Oversaw inventory management through cycle counts, audits, and shrinkage control.• Strengthened workflow productivity by hiring, managing, and developing top talent.• Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.• Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.