Erin Macias Email & Phone Number

Chicago, Il, Us

Greater Chicago Area

Established as the first Commercial Operations Manager for the Zurn-Elkay Sinks & Faucets BU, responsible for developing and integrating commercial forecasts across our reporting suite, working closely with cross-functional teams such as Sales, Product, and Finance to meet BU targets. I lead and deliver the commercial insights efforts for the BU by gathering and analyzing commercial data to uncover key trends that influence pricing, profitability, as well as 80/20 rationalization and long-term growth strategies.

Greater Chicago Area

As the Manager of Commercial Operations, I am responsible for the both the Revenue Enablement and Training & Development verticals. We work with executive leadership to identify and solve operational problems and support continuous improvement across the commercial enterprise by implementing new sales processes, leading complex projects, and coaching towards technology adoption.My team of four manages complex projects and tools, by using PM tools like Asana and Scribe, including commercial reporting (PowerBI & SSRS), compensation, market segmentation, master data, functional onboarding, supplier training, D365, Salesforce and Adaptive administration.

Greater Chicago Area

In my role as a Commercial Operations Analyst, my role expanded to include commercial onboarding, Salesforce training and management of one direct report who supports rebate accruals, contract management, and internal approval processes. • Manage the Commercial Compensation and Incentive Plans across all business units for both sales and sourcing roles. • Onboarding /crossboarding / offboarding lead for commercial roles: functional persona-based instruction, tool access and training. • Salesforce Training Lead: Created transition and change management training plan for enterprise go-live in April 2023. Support ongoing training documentation, office hours, and enhancement requests with development team. • System Administrator for commercial budgeting software and coach to commercial team on sales forecasting, demand planning, and revenue expectations.

Greater Chicago Area

As a Commercial Operations Specialist, I led departmental initiatives, created training tools and monitored processes for effectiveness to solve complex business problems. • Managed the Commercial Compensation and Incentive Plans across all BU's as well as on-going and ad-hoc reporting to support Business Development. • Served as System Administrator for our commercial budgeting software (Adaptive) and assist with sales forecasting, demand planning, and revenue expectations. • Assisted in training, lead/change management processes and produce support materials for NA Commercial teams on new tools, processes and best practices across the organization.

Greater Chicago Area

Avient (GSDI, Harwick & Silcotec) Advanced Dispersions are world-class manufacturers of color and additive dispersions for silicone and thermoset plastics in the Healthcare, Consumer, Aerospace, Automotive and Industrial markets.I supported >600 thermoset pigment & additive customers by leveraging customer centric selling strategies and cross selling skills to push opportunities through a robust sales funnel; responsible for managing existing accounts, as well as developing new customers through cold calling, prospecting and inbound leads. Applying technical aptitude to effectively coach, train and provide leadership to newly hired specialty segment Inside Sales Representatives.

Greater Chicago Area

Channel Manager of internal raw material transactions supporting PolyOne's 33 North America manufacturing plants for polymer compounded solutions. In this role, I served as the primary link in communication between the separate Business Unit Procurement functions, Corporate Global Sourcing and Distribution Supply Chain teams. By acquiring a thorough understanding of each independent business unit's needs and requirements, I drove new business development and profitability for the company while developing standard best practice processes for this new role.• Grew Sales Revenue by 11% YOY and exceeded AOP by 8.5% for 2018. • Grew Sales Revenue by 2% and Volume 3% YOY for 2019, despite major BU divestment in 3Q19. • Identified >$780K in potential cost savings; resulting in $572K realized savings for 2018.• Facilitated annual and quarterly business reviews with key stakeholders to review opportunities to align on new/existing business and realign/reduce competitive external distributor spend. • Connected key distribution suppliers with internal cross-BU technology/R&D associates to present new products/capabilities and influence material specification within PolyOne compounded formulations.

Kingsport, Tn

Manage 53 direct customer accounts and manage all day-to-day activities for North America Distribution partners. - Reached 102% of sales goal and 98% of Value Add target for 2016. Increased forecast accuracy by 14% YTD for direct accounts. - Leader in remotely coordinating 2-day, Medical Client Workshop with 4 other industry partners. Hosted 35 healthcare OEM's and processors. Collaborated on marketing materials and literature, event invites, management of RSVP's, schedule of events and post-event review from attendees. 97% of attendees rated event 4 stars+. This aligned with 14 new SSO's and 27 new decision maker contacts.- Planned 3-day, Eastman-site Technical Workshop and hosted 9 distribution sellers; arranged travel, entertainment, technical tours and marketing presentations from internal stakeholders.- Hosted 3 webinars to launch and train distribution sellers on our new iPad app sales tool, resulting in increased efficiency for both parties. - Attended 6 Regional Distributor Engagement Meetings, providing support and training on the value proposition of Eastman materials to our channel partner sellers.

Kingsport, Tn

Responsible for providing customer service and sales support in North America Advanced Materials Business. Ensure the order fulfillment process, pricing, sample requests, complaints, and customer invoicing are all handled according to the business needs. Develop solutions to customer issues and problems. Drive continuous improvement in Supply Chain Processes and optimize efficiency and effectiveness within daily work assignment. Manage customer interface and build customer relationships.

Kingsport

Drive the growth of the company by developing the pipeline of new business opportunities; requiring a thorough knowledge of the marketplace and of competitors. Manage and support the acquisition of new projects and project bids.Accomplish marketing and sales objectives by planning, developing, implementing, and evaluating advertising, merchandising, and trade promotion programs. Evaluate monthly performance by meeting and exceeding a monthly sales goal.Understands clients' needs; I serve as the main point of contact for customers when questions or problems come up in the order process. Build and maintain excellent relationships with colleagues and clients. Travel to visit current customers and prospective clients.Participate in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.

Kingsport, Tn

Process, maintain and invoice orders for custom promotional products. Establish and preserve vendor relationships. Capitalize on graphics skills to aid in customer orders as well as prospective business opportunities. Maintain up-to-date industry product knowledge. Create customer solutions with experience, research and intuition.

Marketing, sales, and execution of accelerated, internship programs for students in industry-leading cities around the world.

Aided Senior Designers and Architects in the renovation of a commercial showroom and prepared bid set.Space-planned a commercial restaurant and office space.Gained the ability to develop purchase orders and refined organizational skills.Regularly sat in on rep meetings, ordered samples, and familiarized myself with brands and products.Attended client meetings, laid out and constructed presentation boards and materials.

Bachelor Of Science, Interior Design

Activities and Societies: ASID, IIDA

Bachelor Of Science (B.S.), Interior Design

Activities and Societies: University of Dreams Summer Internship Program