Erin Manuel Email & Phone Number

Lawrence, Ks, Us

Santa Monica, California, Us

Menlo Park, Ca, Us

Led technical product managers and engineers through content-build projects including subject matter interviews, writing content, information architecture, testing, team reviews and launch.Distilled technical information into clear, focused copy, designing and refining documentation content in Atlassian Confluence and a custom CMS for all teams at Reality Labs.Provided stakeholders with consultation for content aggregation, development, UX and layout design (in Figma).Owned and authored a style guide for content development standards, ensuring feature parity, consistent Meta branding, and adherence to 508 accessibility standards.Created content templates to improve documentation development and increase writing productivity.Collaborated with learning designers to develop and organize internal communications including onboarding, learning content and organization objectives to improve the employee experience.Analyzed behavioral analytics, addressed user feedback and collaborated with leadership, product teams, and engineers to identify content updates, inaccuracies, and style consistency.

Wrote engaging web copy complying with legal and accessibility standards while adhering to a brand style guide, voice, and tone.Strategized and iterated content layouts with marketing agencies producing user-center website copy focusing on conversion, visibility, and retention.Applied conversation design and UX principles to transform dense content briefs into tailored copy optimized for audiences of varying tech skills.Collaborated with subject matter experts to write and edit content for accuracy and credibility.

Topeka, Ks, Us

Composed CMS training guides, wrote customer support content and provided end-user support.Spearheaded one-on-one user training for the content management system and editing web pages.Conducted user testing with cross-functional teams through surveys, user behavior software and developing focus group interviews.Devised web design prototypes in Adobe XD based on user experience principles, user profiles, focus group results, behavioral analytics, responsive design, accessibility standards, and branding.Built web pages from high and low-fidelity prototypes in a CMS with HTML, XML and CSS while managing existing content.