Erin Stephen Email & Phone Number

Duluth, Georgia, United States

Greater Atlanta Area

- Responsible for creating and sharing unique content for my clients- Track, analyze, and optimize social media strategy weekly to increase ROI- Provide quarterly analytics to clients to review campaign progress- Manage online communities on social sites like Facebook, Twitter, Google+, Pinterest, Instagram, and YouTube- Author and/or edit blogs on behalf of clients on pertinent subjects using appropriate voice- Monitor trends in social media tools and applications- Utilize advertising via Facebook, Twitter, Instagram, LinkedIn, and Pinterest to boost client reach and engagement- Daily page management and outreach- Provide customer service to clients’ online communities- Design custom, branded graphics to accompany social media content

Duluth, Ga

- Collaborates with clients, agency, and account teams to develop and execute social media for clients- Manages active social media accounts through planning, managing, and executing social media initiatives- Develops content and calendars for posts, pins, photos, videos, and stories- Manages client advertising budgets for multiple platforms- Develops analytic reports for social media accounts monthly, with recommendations for improvements- Oversees graphic concepts and development with internal designers and photographers- Ensures social media tactics meet legal guidelines and best practices- Serves as liaison between client and agency on social media goals, needs, issues, and concerns

Duluth, Georgia

- Responsible for curating and disseminating unique content for multiple clients- Coordinated with design studio to create custom graphics to accompany content- Tracked, analyzed, and optimized social media strategy weekly to increase ROI- Provided quarterly analytics to clients to review campaign progress- Managed online communities on social sites like Facebook, Twitter, Google+, Pinterest, Instagram, and YouTube- Produced videos for social media promotion- Authored blogs on behalf of clients on pertinent subjects using appropriate voice- Monitored trends in social media tools and applications- Utilized advertising via Facebook, Twitter, Instagram, LinkedIn, and Pinterest to boost client reach and engagement- Advised account team on social media recommendations for potential clients- Built relationships with bloggers and influencers for campaign partnerships- Daily page management and outreach- Provided customer service to clients’ online communities

Atlanta, Georgia

- Assisted in the day-to-day management of clients’ online learning programs and online portals.- Communicated and worked with Client Services and Web Applications teams to participate in new client implementation projects and ongoing platform enhancements.- Strategically guided clients towards the best possible implementations and solutions.- Regulated and monitored project scope, project schedule, and project costs to increase efficiency and accuracy of the project while meeting deadlines.- Responsible for moderating and managing live webinars and webcasts for clients.

- Created unique content for several clients and managed their online communities-Provided each client with a specific strategy for the purpose of increasing their ROI. - Fluent with multiple social media platforms including Facebook, Twitter, Google+, Pinterest, Instagram and YouTube- Responsible for researching and writing informed blogs on behalf of my clients- Using active online outreach and listening, I raised awareness of my clients' brands and helped build stronger relationships that would benefit them long term

Marietta, Ga

- Handled day-to-day operations and ensure top level customer service for every customer- Responsible for maintaining store supply levels- Created scheduled for 12+ employees- Assisted with store inventory

Apple Store, North Point

- Maintained inventory of service parts, achieved 100% inventory in March 2012- Ensured positive customer experiences by delivering completed repairs in timely manner- Managed the flow of device repairs in-house- Controlled the distribution and receipt of out-of-house repairs

Greater Atlanta Area

- Responsible for processing and shipping online and wholesale orders- Interacted with potential customers at trade shows by showcasing product, answering questions & completing orders- Assisted in day-to-day business activities- Helped fill overseas transportation needs- Assisted with social media content and marketing