Erin Briseno

Erin Briseno Email and Phone Number

Lead Technology Project Program Manager @ AT&T
Atlanta, GA, US
Erin Briseno's Location
Atlanta, Georgia, United States, United States
Erin Briseno's Contact Details

Erin Briseno personal email

n/a
About Erin Briseno

Passion for Developing Talent | Ambition | Team Focus | Lifelong Learner | Adaptable & Resourceful | Coach As a learning and development thought leader, these traits drive my success. Whether I am developing and delivering training, executing culture change, enhancing employee engagement, or facilitating process and performance improvements, I maintain a laser focus on my employees and learners, as they are the heartbeat of the organization. Areas of Expertise:Training Initiatives | Talent & Leadership Development | Employee Engagement Client Development | Change Management | Data-driven SolutionsCareer Highlights:Numerous awards and recognition for high performance, including distinguished 'Service Excellence' award, offered to less than 1% of the organization Consistently surpassing established metricsDevelopment and implementation of training initiatives that delivered increases in employee engagement, improved productivity, and enhanced service deliveryInspiring excellence in management through delivery of compelling training, coaching, and mentorship strategiesIf you are looking for an experienced learning professional with integrity, drive, and passion to lead your learning and development function, please contact me.

Erin Briseno's Current Company Details
AT&T

At&T

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Lead Technology Project Program Manager
Atlanta, GA, US
Website:
att.eu
Employees:
218956
Erin Briseno Work Experience Details
  • At&T
    Lead Technology Project Program Manager
    At&T
    Atlanta, Ga, Us
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  • At&T
    Vice President- Management Development Program Alumni Board
    At&T Feb 2024 - Present
    Atlanta, Georgia, United States
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  • At&T
    Lead Network Project Program Manager
    At&T Jan 2024 - Present
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  • At&T
    Lead Technology Project Program Manager
    At&T Nov 2023 - Feb 2024
    Atlanta Metropolitan Area
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  • At&T
    Senior Technology Product/ Program Management
    At&T Aug 2023 - Nov 2023
    Atlanta, Georgia, United States
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  • At&T
    Technical Project Management, Training And Communications Lead
    At&T Dec 2020 - Aug 2023
    Atlanta, Georgia, United States
    Responsible for the communication, training and user experience for several internal tools. Solidify relationships with end and field users to ensure decisions made are on their behalf and the tools are most effective. Create Ops Briefs for releases, new implementations and changes. Conducts close focus groups to ensure tools are meeting the needs of users.
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  • At&T
    Product Manager - Strategy And Operations
    At&T May 2020 - Dec 2020
    Atlanta Metropolitan Area
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  • Intellum
    Director Of Data Insight & Communications
    Intellum Sep 2017 - Aug 2018
    Atlanta, Georgia
    In this newly created role, I direct creation, implementation, and execution of quarterly reports for high-profile clientele. In collaboration with Engineering, Marketing, Account Strategy, and Client Success teams, we leverage findings and identified insights to drive support for training outcomes, including ROI and employee and client value. I demonstrate self-motivation learning new database, dashboard, and warehousing platforms to support data collection, findings, and insights.
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  • At&T
    Lead Training Performance Consultant- Authorized Retail, National Retail, 3Rd Party Labor
    At&T Aug 2016 - Aug 2017
    Atlanta, Georgia
    Served as the face of AT&T University, executing strategic decisions impacting both internal and external clients across 200 partner groups. Served as a bridge between clients, training organization, and HQ Operations team. Orchestrated data collection and analysis to secure funding and drive world-class training. Directed design and delivery operations for National Authorized Retail, National Retail (Big and Small Box), 3rd Party Labor, and Carrier Partners. - Recipient of the distinguished 'Service Excellence' award, offered to less than 1% of the organization. - Orchestrated successes across 200 strategic partner groups, including more than 15K stores and 10K call centers, impacting nearly 200K external leaders and learners. -Recognized as 'subject matter channel expert', translating data into meaningful stories to support leadership and strategic decisions.-Served crucial role in delivering $2 billion in lifetime value from clients in a one-year time frame.-Leveraged untapped potential through regional and national expansion.
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  • At&T
    Retail Lead Training Manager
    At&T Apr 2015 - Aug 2016
    Atlanta, Georgia
    In this role I was held accountable for all National Retail, Authorized Retail, Entertainment in Retail, and Business training. My training strategies included classroom facilitation, coaching behaviors, mentoring, and curriculum review and development. Leading by example, I was able to establish a clear vision, establishing high expectations for management. I was able to foster excellence through coaching, crucial conversations, involvement in community outreach, and leveraging the 'Inspired and Engaged Culture' that we had developed at AT&T.- Spearheaded talent development, training, and mentoring of managers nationally to facilitate growth and development.- Inspired excellence, developing and delivering compelling training for managers that enabled world-class delivery. - Served as 'Subject Matter Expert' across all curriculum training. -Pioneered broadcasting delivery as a form of training for the entire Retail channel.
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  • At&T
    Master Trainer- Employee Engagement
    At&T Feb 2013 - Aug 2016
    Atlanta
    Facilitating train the trainer sessions for leadership trainers across the country.
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  • At&T
    Lead Training Manager- Retail Leadership Development Program
    At&T Mar 2013 - Apr 2015
    Atlanta, Georgia
    In this role I directed an intense six-month executive development program, facilitating training, development, and mentoring to meet deadlines and outcomes. I also served in a leadership role for a nationwide curriculum delivery initiative. I project managed customized curriculum delivery, establishing clear channels of communication to ensure that my teams were consistently up to date. I achieved numerous recognitions and metric achievements through disciplined execution and a high level of attention to detail in all of my endeavors. - Achieved nationally ranked #1 Lead Training Manager for AT&T University (2014, 2015)- Delivered 133% attainment in Business Influence Metrics.- Served as Cover Girl for #Connected, DIRECT Feedback Model for Leaders as Coaches.- Served as Master Trainer for Inspired and Engaged Program delivered to over 20K leaders nationally.
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  • At&T Mobility
    Sr. Training Manager
    At&T Mobility Oct 2011 - Mar 2013
    Atlanta, Georgia
    I led all training and development operations, training, mentoring, and coaching my teams, driving in efficiencies, improved productivity, and improved customer service. - Trained and mentored Retail Sales Managers, delivering increased employee engagement, improved productivity, and enhanced service delivery. - Served as 'Master Trainer for Inspired and Engaged Program' for the culture across the organization.- Conducted onboarding and provided coaching to develop executive teams and enhance operational outcomes.
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  • At&T
    Retail Sales And Sales Leadership
    At&T Jul 2005 - Oct 2011
    Tennessee/ Kentucky And Gerogia Markets
    Directed sales, training and team development for 20+ employees to enhance business operations and effectiveness.- Ensured achievement of established key metrics through effective and motivational training and mentorship of sales consultants.- Facilitated talent development, executing hiring, coaching, and terminations when necessary.
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Erin Briseno Skills

Direct Sales Customer Retention Customer Satisfaction Sales Telecommunications Customer Experience Team Building Customer Service Team Leadership Coaching Employee Training Wireless Training Delivery Performance Management Leadership Development Retail Talent Management Call Centers Leadership Cold Calling Sales Process Account Management Sales Operations Cross Functional Team Leadership Selling Recruiting Sales Management Team Management B2b Business Development Solution Selling Training Networking Wireless Technologies Management Mobile Devices Project Management Customer Relationship Management Microsoft Office Strategic Planning Program Management Human Resources Executive Coaching Consulting Interviewing

Erin Briseno Education Details

Frequently Asked Questions about Erin Briseno

What company does Erin Briseno work for?

Erin Briseno works for At&t

What is Erin Briseno's role at the current company?

Erin Briseno's current role is Lead Technology Project Program Manager.

What is Erin Briseno's email address?

Erin Briseno's email address is erin.briseno@att.eu

What schools did Erin Briseno attend?

Erin Briseno attended Cornell University, Cornell University, Covenant College, University Of Tennessee-Knoxville.

What skills is Erin Briseno known for?

Erin Briseno has skills like Direct Sales, Customer Retention, Customer Satisfaction, Sales, Telecommunications, Customer Experience, Team Building, Customer Service, Team Leadership, Coaching, Employee Training, Wireless.

Who are Erin Briseno's colleagues?

Erin Briseno's colleagues are Calvin Fu, Denny Torres, Brent Brezina, Tiffany Griffin, Raymond Harper, Ed Morin, Charlie Najarro.

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