Erin Henson Email and Phone Number

Inbound call representative with a focus of providing customers outstanding service on their retirement benefits, focused on developing participant lifetime engagement. Recipient of Team MVP multiple months, and steadily vastly surpassing metric goals resulting in consistently being team top performer
Passion for helping peers and bettering my department, regularly chosen for peer guidance roles and round table discussions on procedures by upper management.

Case manager for a high level client event, coordinating retirement and health benefits for high profile participants
. In depth processing experience with Defined Contributions, Defined Benefits, and Health Insurance products.

Created visual displays of merchandise based on research of customer shopping patterns and needs
. Customer service, personal shopping, greeting, assisting customers

Organized marketing events for future residents as well as for current residents within the community
. Assisted sales team by scheduling meetings and showings, organized purchase and sale agreements and marketing materials
. Answered all incoming phone calls and routed to the appropriate person

Worked directly with clients to find care for their children at KinderCare and Knowledge Beginnings Learning Centers throughout the country. Worked directly under the marketing department to determine strengths and weaknesses of advertising campaigns. Completed CSS reports for the marketing team. Top performer each quarter employed with company.

Managed customer service relationship with the Boy Scouts of America nationally to create direct mail fundraising programs, design camp brochures, special event invitation packages, recruitment materials etc. Proactively initiated and cultivated business partnerships with councils nation wide. Maintained CRM website for Boy Scout of America account.

Organized materials for networking events (NetworkPM, Spotlight on Lunch, etc.). Worked with current, past, and future members to encourage benefits of membership. General office administrative

Organized press packets for events. Production, filing and organization of direct mail campaign. Editing and creating pages on organization website as well as social media sites. Developed and distributed press releases. Worked on an integrated marketing campaign raising over $250,000.