Erin Silverman, Ctdp Email & Phone Number

Richmond Hill, On, Ca

Toronto, Ontario, Canada

• Evolving the TPS learning framework by providing thought leadership around new methods of adult learning, and establishing a framework and methodology that applies to all learning related needs.• Leading two learning teams, which consists of individual contributors and peoples leaders, by coaching and providing feedback and development, which has fostered high-performing teams that consistently exceeds goals. • Managing portfolio of all learning across key audiences, resulting in… Show more • Evolving the TPS learning framework by providing thought leadership around new methods of adult learning, and establishing a framework and methodology that applies to all learning related needs.• Leading two learning teams, which consists of individual contributors and peoples leaders, by coaching and providing feedback and development, which has fostered high-performing teams that consistently exceeds goals. • Managing portfolio of all learning across key audiences, resulting in greater organizational synergies and helping achieve strategic priorities. • Supporting the TPS agenda to invest heavily in new solutions, through execution of comprehensive change plans to ensure relevant audiences are educated in a sustainable manner. • Ensuring client education is top priority and securing new client business through effective pitches. • Scoping, defining, and delivering on new learning requests, engaging with leaders across the business to assess learning needs and triage based on organizational priorities. Show less

• Led a team of learning experience consultants and designers by coaching and providing feedback and development, which fostered a high-performing team that consistently met objectives.• Responsible for creating job postings, interviewing and hiring learning and development professionals that resulted in successfully securing top talent.• Created and managed a multi-year L&D & talent management strategy and budget that successfully aligned to business objectives and built the future… Show more • Led a team of learning experience consultants and designers by coaching and providing feedback and development, which fostered a high-performing team that consistently met objectives.• Responsible for creating job postings, interviewing and hiring learning and development professionals that resulted in successfully securing top talent.• Created and managed a multi-year L&D & talent management strategy and budget that successfully aligned to business objectives and built the future capabilities of employees.• Designed, developed, and managed enterprise-wide leadership programs and resources that ensured existing and future leaders were equipped to reach organizational goals.• Used a client-focused approach to design, develop, and execute learning solutions by assessing needs and desired outcomes. Achieved positive results by meeting learning outcomes, closing skill gaps, and ensuring client satisfaction.• Led performance management processes to ensure associates could perform efficiently and effectively in their roles.• Responsible for integrating diversity, equity & inclusion into all existing and future talent initiatives. • Oversaw the team to ensure all onboarding and development programs were implemented successfully, engaging associates and ensuring that they were productive and efficient in their current and future roles.• Led organizational surveys including the Associate Engagement Survey and the Leadership Effectiveness Survey with an average participation rate of 85%. Worked with the business to action plan and improve on low scores. • Facilitated training to leader audiences with a 95% facilitation satisfaction on survey results.• Worked closely with senior leadership to roll out enterprise-wide initiatives including new company Values and a new Capability Framework. Ensured successful implementation through education, communication, change management and training. Show less

• Designed and implemented innovative and engaging learning solutions from concept ideation to evaluation (in-class, virtual, eLearning, video, and job aids) for over 800 associates. Achieved positive results by reaching learning outcomes and measuring behavioural changes.• Facilitated soft skills, leadership, and performance management training (virtual and in-class) for associates and leaders. Achieved a 95% satisfaction rate on survey results.• Assessed and implemented… Show more • Designed and implemented innovative and engaging learning solutions from concept ideation to evaluation (in-class, virtual, eLearning, video, and job aids) for over 800 associates. Achieved positive results by reaching learning outcomes and measuring behavioural changes.• Facilitated soft skills, leadership, and performance management training (virtual and in-class) for associates and leaders. Achieved a 95% satisfaction rate on survey results.• Assessed and implemented enterprise-wide and client-specific learning and development programs, processes, tools, and resources that built the future capabilities of associates and addressed the unique requirements of different business units, regions, and levels.• Gathered, analyzed, and produced metrics to ensure the effectiveness of the learning offerings and provided recommendations for improvements to clients. This resulted in meeting learning outcomes more effectively.• Developed communication campaigns to support learning solutions which raised awareness and educated associates on offerings available to them.• Led performance management processes (including succession planning, continuous feedback, goal setting and performance reviews) to ensure associates could perform efficiently and effectively in their roles.• Assisted in change management initiatives by conducting change readiness assessments, stakeholder engagements and building communication plans, ensuring successful implementation of talent initiatives. • Assisted in launching and managing engagement surveys, analyzing results and preparing action plans to help business units increase low scores and improve the associate experience. Show less

• Designed, developed, implemented, and managed blended learning programs for the Healthcare community, which ensured participants were compliant with laws and regulations and closed skill-gaps so workers could be effective in their roles• Evaluated learning programs to determine if the goals and objectives of the learning had been achieved and made the necessary improvements to increase effectiveness • Consulted with clients to understand their needs… Show more • Designed, developed, implemented, and managed blended learning programs for the Healthcare community, which ensured participants were compliant with laws and regulations and closed skill-gaps so workers could be effective in their roles• Evaluated learning programs to determine if the goals and objectives of the learning had been achieved and made the necessary improvements to increase effectiveness • Consulted with clients to understand their needs and produced learning solutions to achieve desired learning outcomes• Facilitated in-class training sessions with up to 80 participants per session. Achieved a 90% satisfaction rate on survey results• Managed the company Intranet, offered client support, and monitored website performance to help the healthcare community navigate effectively and get the information they need to be effective in their roles• Monitored mandatory training compliance, growing from 50% to 100% compliancy since January 2017• Developed communication and change management strategies too educate, create awareness, and help the business manage change effectively Show less

• Taught English to adolescent students from diverse backgrounds• Developed lesson plans and educational materials s to increase aptitude• Effectively maintained interest & provided an interactive atmosphere, enabling students to significantly hone learning skills• Maintained a 94.8% average in student satisfaction evaluations

Tesol Certificate, Teaching English As A Second Or Foreign Language/Esl Language Instructor To Adults

- Provided the fundamentals to teach adults by introducing the adult learning principals - Given the skills to teach English to speakers.

Bachelor Of Arts (Honours), Communications