Erin Silverman, Ctdp Email & Phone Number

Richmond Hill, ON, CA

Toronto, Ontario, Canada

• Evolving the TPS learning framework by providing thought leadership around new methods of adult learning, and establishing a framework and methodology that applies to all learning related needs.
• Leading two learning teams, which consists of individual contributors and peoples leaders, by coaching and providing feedback and development, which has fostered high-performing teams that consistently exceeds goals.
• Managing portfolio of all learning across key audiences, resulting in… Show more
• Managing portfolio of all learning across key audiences, resulting in greater organizational synergies and helping achieve strategic priorities.
• Supporting the TPS agenda to invest heavily in new solutions, through execution of comprehensive change plans to ensure relevant audiences are educated in a sustainable manner.
• Ensuring client education is top priority and securing new client business through effective pitches.

• Led a team of learning experience consultants and designers by coaching and providing feedback and development, which fostered a high-performing team that consistently met objectives.
• Responsible for creating job postings, interviewing and hiring learning and development professionals that resulted in successfully securing top talent.
• Created and managed a multi-year L&D & talent management strategy and budget that successfully aligned to business objectives and built the future… Show more
• Created and managed a multi-year L&D & talent management strategy and budget that successfully aligned to business objectives and built the future capabilities of employees.
• Designed, developed, and managed enterprise-wide leadership programs and resources that ensured existing and future leaders were equipped to reach organizational goals.
• Used a client-focused approach to design, develop, and execute learning solutions by assessing needs and desired outcomes. Achieved positive results by meeting learning outcomes, closing skill gaps, and ensuring client.

• Designed and implemented innovative and engaging learning solutions from concept ideation to evaluation (in-class, virtual, eLearning, video, and job aids) for over 800 associates. Achieved positive results by reaching.
• Facilitated soft skills, leadership, and performance management training (virtual and in-class) for associates and leaders. Achieved a 95% satisfaction rate on survey results.
• Assessed and implemented… Show more
• Assessed and implemented enterprise-wide and client-specific learning and development programs, processes, tools, and resources that built the future capabilities of associates and addressed the unique requirements of.
• Gathered, analyzed, and produced metrics to ensure the effectiveness of the learning offerings and provided recommendations for improvements to clients. This resulted in meeting learning outcomes more effectively.
• Developed communication campaigns to support learning solutions which raised awareness and educated associates on offerings available to them.

• Designed, developed, implemented, and managed blended learning programs for the Healthcare community, which ensured participants were compliant with laws and regulations and closed skill-gaps so workers could be.
• Evaluated learning programs to determine if the goals and objectives of the learning had been achieved and made the necessary improvements to increase effectiveness
• Consulted with clients to understand their needs… Show more
• Consulted with clients to understand their needs and produced learning solutions to achieve desired learning outcomes
• Facilitated in-class training sessions with up to 80 participants per session. Achieved a 90% satisfaction rate on survey results
• Managed the company Intranet, offered client support, and monitored website performance to help the healthcare community navigate effectively and get the information they need to be effective in their roles

• Taught English to adolescent students from diverse backgrounds
• Developed lesson plans and educational materials s to increase aptitude
• Effectively maintained interest & provided an interactive atmosphere, enabling students to significantly hone learning skills
• Maintained a 94.8% average in student satisfaction evaluations

Tesol Certificate, Teaching English As A Second Or Foreign Language/Esl Language Instructor To Adults

- Provided the fundamentals to teach adults by introducing the adult learning principals - Given the skills to teach English to speakers.

Bachelor Of Arts (Honours), Communications