Owning People Operations & culture building

• Cultivate global core culture, values, and purpose that unify Shero national and remote teams, elevates Shero’s brand profile, and drives long term success in the marketplace. Create feedback loops to actively listen and provide a superior employee experience, from recruitment to retirement. • Be the team’s voice; act as the primary People Advocate at the highest levels of leadership. Provide people-centric input on pivotal company decisions and direction. Own global People strategy and lead tactical HR Operations. • Collaborate with key stakeholders as an internal consultant/Human Resources Business Partner, solving complex problems, coaching for performance and trust, and ensuring alignment between the organization’s values, objectives, and people.• Create and execute practical action plans that uncover and address root issues for long-term change.

• Developed and executed company leadership and local HR to develop a company-wide culture transformation strategy. • Owned change management and internal communications to strengthen employee trust & psychological safety during tumultuous market conditions.• Led the globalization of HR Operations. Audited and standardized key HR processes & policies across all locations. Centralized global labor costs & developed financial tools to enable global financial planning, data-driven decision making, and cost control.

• Audited and developed end-to-end HR Operations for the US & UK, including Recruiting, Hiring, Onboarding & Exit, Performance Management, Compensation Benchmarking & Planning, Payroll & Benefits Admin, and Disciplinary Processes. • Audited & digitized employee documentation, payroll tax management, & legal compliance for 16 US states. Audited legal compliance & digitized documentation for subcontractors across 6 countries. • Led digital transformation for US & UK HR to control overhead, increase transparency, and ensure legal compliance. Implemented, automated, & trained team on HR tech (HRIS, ATS, Performance Management).

• Audited, refined, and managed core HR policies and processes including Recruiting, Hiring, Performance Management, Compensation Benchmarking & Planning, Payroll & Benefits Admin, Disciplinary Processes, and Offboarding & Exit. • Decreased admin overhead cost by 50%. Implemented and automated HR tech, including HRIS, ATS, Performance Management System, and payroll software. • Audited and digitized employee documentation, payroll tax management, & legal compliance for 17 US states. • Fostered a healthy, inclusive company culture. Maintained strong team connection, efficiency, and employee satisfaction while shifting from 5% to 75% remote within 3 years. • Increased average employee retention from 2 years to over 4 years.

• Managed and optimized communication tools and processes to increase teamwide efficiency. Copyedited internal and marketing collateral for voice, accuracy, and digital readability.• Led recruiting projects and new hire orientation.• Implemented an ATS and digitized Onboarding to decrease time-to-hire and improve new hire experience.

• Oversaw all customer service interactions. Created a warm, hospitable environment and sense of community for all customers. • Managed Front of House operations: handled special orders & holiday programs; hired & trained team; increased workflow efficiency; managed POS system & daily bookkeeping.• Co-led the entire operation when owners traveled on a book tour.

Provided proofreading & copyediting for website content

• Coordinated Art Dept. for indie film project.• Organized & procured all props and staged set dressing; managed Art Dept. budget & legal compliance.• Consulted with scriptwriters and edited script.

• Supervised Recruiting, Graphics, & Marketing departments. • Owned & led marketing project management, website content creation; collateral development; budget management & departmental bookkeeping• Owned recruiting & fundraising relationships; coordinated fundraising events; public speaking for fundraising & community development; and team leadership.