Sales & Service Account Executive
- Managed quoting, implementing, and servicing insurance benefits for 60 employer group clients valued at $200K of business as licensed insurance broker- Rejuvenated customer engagement through targeted web redesign (WordPress / CSS) and strategic marketing campaigns which led to 15% increased web traffic and measurable customer satisfaction ratings- Improved managers’ abilities to make strategic decisions through creation of metric-drive reports leveraging pivot tables and financial macros- Acquired in-depth industry knowledge of 14 carrier partners by collaborating with representatives from each carrier