Erin Lent Email & Phone Number

Remote

Investigate application, policy, and property loss details. Interview all involved parties to determine facts of loss. Make recommendations and send appropriate referrals.  Obtained Fraud Claim Law Associate- Dec 2023 in pursuit of SCLA

Boise, Idaho Area

Experience in multiple roles as property adjuster: regional field adjuster in Boise, ID; National Catastrophe team; Flex adjuster (region/CAT), and building out the supplement team.Accomplishments –  3rd Quarter Recognition for One Team Award, 2022  Obtained Fraud Claim Law Specialist- April 2023 in pursuit of SCLA  Future Leadership Development Program 2023 & Litigation Mentorship Program 2023  ACE Train new internal/external hires, active Mentor amongst supplement teams and regional field.  Trained regional zone supplement teams on successful files including photos, documentation, technical steps, and Q&A  ACE Trainer and Mentor to local staff, IA partners, inside/field CAT, Complex SIU Property  Developed roof manufactured vs. mechanical vs. wind damage awareness training and technical advice for internal stakeholders. Virtual training completed for AZ, OR, WA, and ID regional teams  2021 – Q1 Customer Service award- giving customers peace of mind when they needed it most  ACE Trainer Certified Feb 2020; Mentor to teammates, Internal CE’s, and Independent Adjuster CE’s  Assisted with complex/large loss claims from hurricanes and wildfires, and assisted w/ Mobile Response Unit  2019 - Q4 Customer Champion - above and beyond service delivery to policyholders, agents, and partners  iLTR – Paid Staff result of 100% YTD to a goal of 77% with over 40 survey responses received in 2019  2018 – Q2 Top Performer  iLTR – Paid Staff result of 90.4% YTD to a goal of 75% with over 70+ survey responses received in 2018  HAAG Certified Inspector - Residential Roofs 2017 & 2019

Boise, Idaho Area | Ontario, Oregon Area

Helping you protect what you value most! Customized coverage reviews on Auto, Home, Life, and Annuity products. Promoting Liberty Mutual as a Lead Sales Representative through building/maintaining relationships within Affinity groups, attending community events and establishing fundraising efforts. Priority on active listening to identify gaps and provide coverage solutions to build trust with current and future policyholders. Key focus on using strong interpersonal skills and doing the right thing as a basis to build rapport; provide knowledgeable support and guidance in explaining coverage, and maintain service satisfaction with existing policyholders. Mentor and coach new and/or less experienced sales representatives to increase confidence with auto/home/life coverage and systems, invites/attends life insurance appointments, field prospecting/shadowing activity to identify and make contact with potential referral sources, and collaborates on various prospecting and closing ideas. Proficiency with systems and applications.Recognition as a Lead Sales Representative include earning the Pacesetter the first 6 months in a row (10 out of 10), Pursuit of Excellence, PLP Fast Start Accelerator, Liberty Leaders.

Idaho, Washington, And Utah

Experience onboarding new Sales and Service Representatives. Train, develop, and coach to effectively support the acquisition of sales and delivery of quality customer service. Support a culture of continuous improvement focused on providing superior value and service to our customers, agents, and co-workers by demonstrating integrity, expertise, care, compassion and ease of doing business. Manage training through innovation, technology, and improvements. Diamond Bravo awarded for innovative life insurance training creation, execution, and sales rep results achieved (August, 2014).

Boise, Idaho Area

Experience as a licensed Liberty Mutual Sales Representative in Auto, Home, and Life insurance. Invited and attended the Distribution Advisory Council Meeting held in Chicago, June, 2011. Recognition as a Sales Representative include earning the Pacesetter the first 6 months in a row (10 total), Pursuit of Excellence 2x, PLP fast start, Liberty Leaders (Special Recognition). Individual customer satisfaction score of 9.73 YTD.

Boise, Idaho Area

Managed caseloads, including habitual offenders, high-risk offenders, and sexual offenders; investigated and prepared social histories based on interviews with juveniles and parents and from information gathered from sources within the community; wrote court reports, developed case and contract plans, progress reports, and other court-related documents; facilitated group classes for adults and juveniles; counseled and developed individual programs; made home, school, and filed visits to monitor juveniles; and served as a liaison between the Court, schools, and community groups.

Bachelor Of Science (Bs), Psychology

Professional Designation, Life Underwriter Training Council Fellow

Activities and Societies: National Association of Insurance and Financial Advisors (NAIFA)"The LUTCF designation is jointly conferred.

Criminal Justice