• Manage a team of merchant support specialists and managers locally and internationally• Create monthly assessments and trainings for local and international teams• Create and measure individual monthly incentives• Provide leadership and direction for monthly team initiatives• Coordinate team projects, manage progress, measure outcomes, report to VP of Operations• Create process workflows for department efficiencies• Coordinate, create and present quarterly business reviews for top merchants• Create companywide system training tools for internal and external client facing training • Collaborate with CEO and VP of Operations to maintain business compliance with merchant • relationships• Develop and maintain client and merchant relationships across various verticals • Present at various speaking engagements as needed for company sales & training.• Manage quality assurance for merchant support department both client and customer facing• Manage client issues and create solutions for long term effects • Present weekly client success and opportunities for growth with strategies to improve• Create and coordinate annal companywide holiday and spirit week events

mad (Music, Acting & Dance) Theatre is a 501c3 Not for Profit Community Theatre Organization

• Interacted with guests to ensure great guest experience• Engage with guests on the floor and attended to their needs• Provided technical product education by explaining the value and benefit of the product• Contributed to the team environment by supporting and engaging with team member and guests• Collaborated with team to ensure optimal guests experience and support store operations. • Used in-store technology to support store operations • Performed cleaning tasks as needed throughout the shift

• Managed and maintained existing customers relationships • Cold called daily to competitive accounts in designated area codes • Sold $500,000 in equipment revenue (January 2005-present) • Acquired 90 competitive and new user business accounts (January 2005-2008) • Developed marketing material and direct mail marketing campaigns to existing and competitive accounts • Calculated buyout figures as well as new lease, purchase and State of Florida government price figures. • Trained 2 new employees in a Rain-maker structured training program • Created presentations and performed equipment demonstrations weekly • Rookie of the month, September 2004 • Salesman of the month, November 2006

• Created health-related seminars on various health topics and presented 1 hour classes weekly • Performed individual health screening• Developed hands on fitness plans for specific for individual needs• Created and instructed various fitness classes• Organized health fair with over 30 vendors at one time• Supervised and assisted work out area