Erin O'Connell Email & Phone Number

Lynnwood, WA

• Senior Tester for Quality Assurance department; coordinated with Development department to report and analyze defects found during testing.
• Developed and maintained automated build verification and test regression suites using TestComplete and VB scripting.
• Analyzed system requirements, business rules and functional specifications to create and implement test cases.
• Created test data for QA, Marketing and Support departments.
• Created and maintained Help Guide documentation for multiple products, as well as writing technical bulletins and other documentation for internal and external use.
• Held training classes for employees on new products, features and versions.

• Telephone Banking Customer Service
• Experienced in handling confidential credit and financial information
• Assisted customers by fixing banking problems
• Explained policy and applicable laws.

• Customer Support department Lead.
• Order and system troubleshooting for Customer Service and Support departments, corporate office and warehouse locations
• Manually fixed bugs within daily orders and processing automations
• Monitored and scheduled processing of all web orders into system
• Researched orders for customer complaint resolution and escalated call handling