Erin Cooper Email & Phone Number

We design organizations for work that matters. Partnering with leaders on a mission, we facilitate lasting alignment of strategy, culture and teams. Our collective of senior strategists, executive coaches and operations professionals are uniquely experienced to unleash capability and amplify impact.

NOBL (pronounced no-bell) was founded in 2014 to help leaders make change. NOBL is a global change agency, training organizations to embrace new attitudes and adopt new behaviors. Their work is its most meaningful when our partners grow to their full potential, when they are freed to truly serve their customers and constituents, and when their impact on the world becomes powerful and profound.I joined NOBL in 2019 as a Partner and during my tenure I: - Increased revenue by… Show more NOBL (pronounced no-bell) was founded in 2014 to help leaders make change. NOBL is a global change agency, training organizations to embrace new attitudes and adopt new behaviors. Their work is its most meaningful when our partners grow to their full potential, when they are freed to truly serve their customers and constituents, and when their impact on the world becomes powerful and profound.I joined NOBL in 2019 as a Partner and during my tenure I: - Increased revenue by 3-fold via leading new business efforts, shaping client-centric solutions, and delivering new service offerings- Successfully established NOBL’s largest retainer account, in service of a multi-year transformation initiative- Delivered C-Suite leadership development and coaching- Established the Account Management practice and discipline- Implemented and designed new impactful and profitable service offerings- Interviewed, hired, onboarded and grew senior team membersI’m particularly proud of how I helped clients: - Establish a Digital Product Team and ways of working- Create a new PMO Organization to manage large cross functional initiatives across the business- Build customer centricity through skill-building, culture initiatives, and performance management / incentive development- Implement an entirely new Strategic Planning process from vision through operationalization - Define and establish new departments in service of digital transformation outcomes- Build psychological safety through increased awareness, transparency, and collaboration rhythms & norms Show less

Vancouver, Canada Area

Established the Corporate Consulting practice bringing tools, mindsets, and ways of working to Corporate clients. Provided overall leadership for the execution of the Corporate Consulting practice, including strategy & planning, recruiting/ hiring, sales, revenue / business model, and performance management.Managed the financial and operating model for a newly established startup.Led the delivery of THNK's largest scaled leadership program for one of Canada’s leading… Show more Established the Corporate Consulting practice bringing tools, mindsets, and ways of working to Corporate clients. Provided overall leadership for the execution of the Corporate Consulting practice, including strategy & planning, recruiting/ hiring, sales, revenue / business model, and performance management.Managed the financial and operating model for a newly established startup.Led the delivery of THNK's largest scaled leadership program for one of Canada’s leading telecommunication companies, as well as a multi-year strategic foresight initiative for a prominent BC financial institution. Led problem definition, solution scoping, and delivery strategy for corporate clients. Facilitated programs in team collaboration, leadership development, design thinking, and culture change. Show less

Vancouver, Canada Area

AS VP of Project Services at Blast Radius, a Global Digital Consulting agency, Erin managed a large, distributed team of Program and Project managers. She was accountable for ensuring client satisfaction through successful delivery across strategy, technology, and creative teams. Key responsibilities were to:- Ensure profitability and team health across over 40M of business and multiple offices- Establish governance models on both new and existing business, and to help… Show more AS VP of Project Services at Blast Radius, a Global Digital Consulting agency, Erin managed a large, distributed team of Program and Project managers. She was accountable for ensuring client satisfaction through successful delivery across strategy, technology, and creative teams. Key responsibilities were to:- Ensure profitability and team health across over 40M of business and multiple offices- Establish governance models on both new and existing business, and to help clients set up their internal governance models - especially those undergoing digital transformation.- Lead delivery strategy for new business and existing accounts, including both agile and waterfall project approach / methodologies, team structure and design, budget / timelines, and 3rd party partnerships- Act as the senior point of escalation point for client delivery issues- Define and continuously improve delivery strategy and approach, taking into account shifting client demands, changes in technology, and ongoing integration of agile practices- Act as a Subject Matter Expert (SME) on complex technical projects and digital campaigns.- Hire, train, and mentor the Project Management team.- Negotiate contracts with 3rd party vendors, clients, and consultants- Ensure gross margin / profitability across all accounts- Workforce planning based on pipeline, mix of talent, and industry shifts Show less

Vancouver, Canada Area

As Senior Product Manager for the Vancouver 2010 Olympic and Paralympic Games, Erin was responsible for leading a team to create a digital experience that would bring the games to life. Vancouver2010.com became one of the busiest websites in the world at the time with over 350 million visitors (100 million unique visitors).Key responsibilities were to: - Work with internal departments and SME’s to translate strategy into digital experience requirements.- Prioritize and… Show more As Senior Product Manager for the Vancouver 2010 Olympic and Paralympic Games, Erin was responsible for leading a team to create a digital experience that would bring the games to life. Vancouver2010.com became one of the busiest websites in the world at the time with over 350 million visitors (100 million unique visitors).Key responsibilities were to: - Work with internal departments and SME’s to translate strategy into digital experience requirements.- Prioritize and direct implementation of features and functionality.- Manage the creation of the digital experience for both the Olympic and Paralympic Torch Relays.- Lead teams of 3rd party agencies, vendors, technologists, creatives, and internal SME’s. Show less

Program Manager for Starbucks USA's Digital CampaignsLed Concepting, Design, and Implementation of the award-winning online experience of the Starbucks (RED) Campaign, a 3 year partnership with (RED) to support HIV and AIDS relief in Africa.Managed team of Strategists, Designers and Video Producers to curate content for the first major brand social media campaign launch for Starbucks Via ReadyBrew.Coordinated Media Buys, Social Media strategies, and online Performance… Show more Program Manager for Starbucks USA's Digital CampaignsLed Concepting, Design, and Implementation of the award-winning online experience of the Starbucks (RED) Campaign, a 3 year partnership with (RED) to support HIV and AIDS relief in Africa.Managed team of Strategists, Designers and Video Producers to curate content for the first major brand social media campaign launch for Starbucks Via ReadyBrew.Coordinated Media Buys, Social Media strategies, and online Performance Metrics.Hired, trained, and led a team of Project and Senior Project Managers. Show less

Led Enterprise-wide Redesign and Development of DIRECTV.com, managing multiple Technology, Creative, and Quality Assurance resources.Retail E-Commerce project delivery based on ATG Commerce and integrated with complex Front-End Flash Development.Managed geographically dispersed teams to deliver successful Creative and Branding projects for Heineken International, Nintendo of America, and Philips.Responsible for all aspects of a project including budget and timeline… Show more Led Enterprise-wide Redesign and Development of DIRECTV.com, managing multiple Technology, Creative, and Quality Assurance resources.Retail E-Commerce project delivery based on ATG Commerce and integrated with complex Front-End Flash Development.Managed geographically dispersed teams to deliver successful Creative and Branding projects for Heineken International, Nintendo of America, and Philips.Responsible for all aspects of a project including budget and timeline creation, Executive and Sponsorship level reporting, 3rd Party vendor agreements, staffing and resourcing, and forecasting.Remained key client contact through all stages of the project: Discovery / Strategy, Requirements, Design, Usability Testing, Development, Quality Assurance, Performance Testing, User Acceptance Testing, and Client Signoff.Managed multi-disciplinary teams of up to 25 members, including Contract Vendors, Developers, Creative Directors, Designers, and Interface Developers.Responsible for project profitability, for projects valued at up to $6M USDEnsured that key project goals and objectives were accomplished in accordance with outlined priorities, time limitations, and within the budget allocated.Defined release plans and project roadmaps.Prepared weekly management-level reports to communicate project status, issues and risk factors.Provided leadership and direction to project teams by understanding processes, requirements, potential usability issues, and ensured that an appropriate level of application quality was maintained at all times. Show less

Conducted detailed Requirements Gathering and Feature Set Definition.Developed Use Cases and User Flow / User Story documentation.Defined Content Management Strategy and worked with Technical Architects to define Content Management Solutions.Acted as Project Expert / Consultant to Application and Front-end Development teams as well as Quality Assurance Testers throughout projects.Delivered Content Management System Training.

Worked with clients such as the Vancouver Organizing Committee for the Olympic and Paralympic Games (VANOC) and Bell to deliver Technical Infrastructure, Creative, and Application Development projects on The Level's Content Management System using Agile methodologies.Worked with the Product Development team as Product Manager for Development, New Product Releases, and support for Professional Services projects and Clients.Developed Processes and Policies related to Product… Show more Worked with clients such as the Vancouver Organizing Committee for the Olympic and Paralympic Games (VANOC) and Bell to deliver Technical Infrastructure, Creative, and Application Development projects on The Level's Content Management System using Agile methodologies.Worked with the Product Development team as Product Manager for Development, New Product Releases, and support for Professional Services projects and Clients.Developed Processes and Policies related to Product Support and Licensing. Show less

Executive Creative Leadership Program

Bachelor Of Business Administration, Marketing, Management Information Systems, Human Resource Management