Erin Copas Email & Phone Number

As a passionate and client-driven professional, I have a track record in ensuring the delivery of great end-to-end customer experience while maximizing bottom-line profits and incremental revenues by translating large amounts of data into creative solutions. My expertise lies in customer success management, process improvement, and sales generation.With great talents in attracting, retaining, and maintaining key clients, I achieved complete satisfaction. Utilizing my innovative mindset, I effectively determine and propose scalable solutions to complicated business challenges. My ability to plan strategically allows me to execute complex functions to optimize efficiency and drive overall change. Moreover, my meticulous approach and strong attention to detail allow me to focus on business growth and identify business improvement opportunities using data, feedback, and analysis.Alongside my customer success management and client service aptitudes, I possess outstanding business analysis and innovation talents that have resulted in enhanced, rewarding operations. I am a respected and supportive leader who understands how to promote a positive work environment. In addition to this, I am a refined communicator and have led and mentored multidisciplinary teams via remarkable leadership. I have exhibited strong business acumen throughout my career and acquired in-depth knowledge of the industry to put my best foot forward. Also, I strive to provide value as a company resource and have consistently achieved recognition, promotional opportunities, and awards, including Top CRM of the Year for consecutive three years (2016, 2018, 2019) and the Mission Impossible Award. While others take pride in meeting all standards set before them, my passion is for delivering service that goes beyond organizational expectations, creating a win-win scenario for everyone involved!

Listed skills include Employee Benefits, Human Resources, Benefits Administration, Disability Insurance, and 26 others.

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  Franklin University

  Business Administration, Minor In Human Resources Management