As the Branch Manager at Eurostep Srl, I direct all operational aspects of the company, including distribution, customer service, human resources, and administration. With over 2.5 years of experience in this role, I have successfully led my team to achieve the company's objectives and ensure customer satisfaction.I have a strong background in IT and business process management, as evidenced by my Msc degree from the University of Tirana and my skills in Looker, CRM, and analytical tools. I leverage my technical and business knowledge to support the development and improvement of the company's products and services, as well as to manage and resolve critical customer issues. I also have a passion for recruiting, training, and empowering new talent, as I have demonstrated in my previous roles as a Customer Advisor and a Customer Support. My goal is to create a positive and productive work environment that fosters innovation, collaboration, and growth.
Listed skills include Leadership, Sales Process, Human Resources, Looker, and 19 others.