Erin Hughes Email & Phone Number

Houston, Texas, United States

United States Central Region

Innovatively conveyed FireEye product advantages to both technical and non-technical audiences. Collaboratively defined technical prerequisites for business opportunities, crafting solutions' scope and systems architecture tailored to clients' requirements.Led Proof of Value initiatives for public sector sales, encompassing deployment and setup of FireEye appliances, user training, threat detection, and event analysis.Facilitated seamless communication between Sales and technical teams to swiftly address challenges.Provided comprehensive client account feedback to Sales, Product Management, and Engineering.Championed expansion of FireEye product implementation and integration, closely partnering with clients.Mapped client business goals to FireEye solutions, aligning with security needs, budgets, and compliance.

Global

Led deployment and configuration of FireEye product suite, ensuring seamless implementation.Addressed gaps in documentation and processes for FireEye solutions in AWS and Azure, devising streamlined workflows and collaborating across teams to educate and establish best practices.Identified opportunities to synergize our products with other security tools within clients' networks.Engineered tailored reports and configurations, meeting unique customer needs.Provided specialized technical consulting support to regional sales teams and high-profile customer accounts.Developed comprehensive process documentation, encompassing incident response, forensic analysis, disaster recovery, and more.Guided clients in navigating our security response information, proficiently locating indicators of compromise.Assisted in assessing breach scope, malware attributes, and potential data exfiltration.Remained abreast of cutting-edge tools and advanced persistent threat best practices.

Houston, Texas Area

Corporate Security Manager Reporting directly to the CIO, I established processes empowering a two-person team to oversee health and network security for a 600-person multinational organization.Executed deployment of security solutions, encompassing network activity monitoring, website protection, and PCI-compliant log management.Led vulnerability scanning, promptly delivering results to responsible parties to ensure PCI-standard compliant patching within a 30-day timeframe.

Houston, Texas Area

As the Manager of Corporate IT, I directly reported to the CIO and successfully led an engineering team to execute the build-out of six international locations. This endeavor aligned with the company's strategic global expansion objectives.My responsibilities spanned across the entire IT infrastructure spectrum, from individual laptop builds to voice communications and internet connectivity.I played a pivotal role as the primary liaison among partners, vendors, and internal departments, fostering streamlined workflows and procurement processes to meet stringent SLAs.In support of the organization's "Video First" initiative, I orchestrated high-quality, cost-efficient video conferencing solutions, advancing global expansion efforts.Furthermore, I spearheaded the evaluation and deployment of cutting-edge technologies, including Single Sign-On (SSO), Email Services, Antivirus, and Endpoint Security. These additions fortified security and reliability across the Corporate IT services portfolio.

Houston, Texas Area

Directly reported to the VP of Shared Services, fostering effective communication and collaboration.Orchestrated seamless partner relationships, overseeing interactions with vendors and internal teams across the product lifecycle, guaranteeing optimal deployment readiness for the Alert Logic product.Delivered compelling demonstrations of Alert Logic technologies and products to prospective channel partners, effectively showcasing their value.Engaged proactively with potential partners, providing technical guidance throughout evaluations of Alert Logic products. I focused notably on Cloud Infrastructure as a Service Companies, such as AWS, Rackspace, Windstream, DataPipe, and Navisite, to drive the adoption of the Threat Manager for the Cloud product.

Houston, Texas Area

● Produced over $140,000 Monthly Recurring Revenue consistently throughout 3 quarters in 2012 and 2013. ● Used the People, Processes and Technology framework to continually evaluate, add value and lead team members to complete goals in shorter time frames and with higher quality.● Provided leadership for the service delivery team to meet throughput goals while delivering technical guidance on proposed upgrades to current and future equipment.● Reported directly to the Director of Service Transition.

Houston, Texas Area

● Managed a 24/7 Support Center Team of 12 team members, responsible for the health and maintenance of appliances in the field that maintained over 3,000 CPE appliances deployed on remote networks. ● Reported directly to the Director of Service Transition

Houston T

Linux application, database, server and hardware trouble shooting, repair and engineering.

Shibuya, Tokyo, Japan

Project manager and team leader of 7 Engineers, on projects of varying complexity and duration. Responsible for over 140 front-end nodes, 21 data storage nodes comprising 500 TB of storage, 210TB of customer data, and 700,000 + customer accounts. Supported troubleshooting, isolation of problems, issue resolution and conducted validation testing.

Windows and Linux System Consultant Managed more clients than any other System Engineer while assisting my fellow engineers and team members.Assisted other engineers and with backup shifts and information when needed.Managed customer information handling on projects from start to finish in English and Japanese while leading Japanese staff members to accomplish company goals. Installed and configured Windows servers, DNS servers and disaster recovery solutions in house and for clients. Assessed security from a rational standpoint to achieve the best balance between usability and security. Worked with Microsoft solutions like Exchange, Active Directory MOM and SMS.Worked with sales team during Pre-Sales for services, to produce quotes and follow up on sales leads.

Developed guidelines, acceptable usage and security policies in accordance with Privacy Mark and its regulations.Deployed new Internet facing servers to host web sites DNS and E-Mail for new customers.Assessed security from a rational standpoint to achieve the best balance between usability and security. Handling of Microsoft CMS system for a high profile global customer. CGI and Perl programing and program maintenance.

Acquisition and mergers created a situation were the need to work from a single source of truth in distribution was a business driver. With availability and accountability as a driving factor we created a multi-location WAN utilizing Citrix Meta-Frame 1.8 over frame relay, Cisco routers, and Microsoft Windows 2000 server in NT4 and Exchange 5.5 environment to push production forward.

Planned and managed operations where sudden changes occurred and quick decision making with minimum information was a rule rather than an exception. Charged with health and safety of up to 60 Marines in peacetime and combat conditions. Handled compensation problems, disciplinary actions, inspections, physical fitness and training.