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Erin M. is listed as Qualified Administrative Professional and Operations Manager based in Gibbons, Alberta, Canada. AeroLeads shows a matched LinkedIn profile for Erin M..
Erin M. previously worked as Recruitment Manager at E3 Works and Team Lead Manager at Concentrix.
Erin M. is a Qualified Administrative Professional and Operations Manager.
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Windsor, Ontario, Canada
· Created processes to track, record and quantify applicable data for performance & efficiency metrics· Created key performance indicators through data analysis and coached staff to meet these goals regularly· Created training materials based on KPI’s. Training materials included: job aids, quizzes, and a centralized knowledge base for all job-related.
London, Ontario, Canada
· Regular development and corrective coaching· Analytics review and root cause analysis· Time keeping and timecard reconciliation · Quality evaluation through call monitoring· Providing escalation support for frontline associates· Handling customer calls in a supervisory role
Windsor, Ontario, Canada
· Providing technical, warranty and escalation support to customers· Assisting in the creation of support documentation· Training coworkers for growing lines of business· Working with our client to collaborate on new technical/process issues
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Erin M. is listed as Qualified Administrative Professional and Operations Manager.
Erin M. is based in Gibbons, Alberta, Canada.
Erin M. has worked for E3 Works, Concentrix, and Sutherland Global Service Limited.
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