 Efficiently handle order processing and management for Sales Agents, Vendors, and End-to-End Customers, ensuring accuracy and timely entry into our database. Provide prompt and professional order acknowledgments and shipping information to customers, Maintain accurate records by entering shipped products into Salesforce, enabling seamless tracking and inventory management. Streamline the invoicing process by generating invoices and packing slips for all shipped products, collaborating with the accounting team to ensure smooth financial transactions. Foster effective cross-departmental communication with Engineering, Customer Service, and Production teams to facilitate order fulfillment and timely completion. Actively collaborate with Engineering to incorporate new time clock configurations into our system, enhancing product offerings and meeting customer requirements. Contribute to the development of pricing strategies by adding products to our price lists for various customers, optimizing revenue generation and customer satisfaction.

 Participated in establishing and modifying operating procedures. Maintained inventory of tools, equipment, and materials, ensuring availability and usability. Conducted property walk-throughs, increasing client awareness of property potential. Addressed inquiries from current and prospective customers regarding estimates, invoices, and services. Designed and presented landscape solutions, prepared quotes, sent invoices, and collected payments. Handled all bookkeeping and handled customer communications via calls, emails, and newsletters.

 Served as a primary point of contact for a diverse range of clients, addressing their inquiries, concerns, and requests promptly and professionally. Assisted property managers in resolving maintenance, management, and owner-related issues for 25 condo associations/homeowner associations. Prepared and presented comprehensive board meeting and budget meeting packets, ensuring accurate and timely dissemination of information. Proactively followed up with clients to ensure satisfactory resolution of issues, maintaining a high level of customer satisfaction. Coordinated resident activities, events, newsletters, and communications to keep residents informed about property updates and projects.

 Established and managed the USA office, handling all aspects of operations. Responded promptly to inquiries via phone, email, and direct mail. Conducted informative lunch and learn presentations to architecture firms in New England educating them about the company's products and services. Created and distributed promotional materials spreading the word about the company and the types of products available. Managed end-to-end sales process, from inquiry to installation, for North American clients. Collaborated with homeowners, contractors, and architects to meet their requirements and designed customized solutions when standard products were insufficient. Effectively read blueprints and identified potential issues to deliver accurate quotes and designs Successfully achieved or exceeded all sales targets and provided regular client status reports. Worked directly with director of USA operations and provided him with weekly / monthly / quarterly status reports. Managed a portfolio of over 250 active products worth approximately $100 million, ensuring timely delivery and installation. Handled invoicing, payment collection, and logistics coordination to ensure seamless project execution. Coordinated installation teams and managed their travel arrangements. Resolved issues and challenges independently, demonstrating autonomy and problem-solving capabilities. Maintained regular communication with clients, providing status reports and addressing any concerns.

 Promoted to Store Manager within three months of joining the company, showcasing exceptional performance and leadership qualities. Warmly welcomed and engaged guests, sharing the store's story and guiding them through a personalized sleep consultation to understand their specific sleep needs. Demonstrated expertise in sleep solutions, educating customers on the importance of proper sleep and recommending suitable mattresses based on their preferences and requirements. Skillfully negotiated sales agreements, accurately processing transactions and preparing detailed documentation for delivery scheduling. Maintained the cleanliness and visual appeal of the showroom, regularly updating promotional materials to enhance the customer experience. Assumed responsibility for store inventory, conducting weekly audits and generating comprehensive reports. Provided outstanding customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction. Actively participated in state fairs as part of the fair team, representing three divisions: massage chairs, hot tubs, and mattresses. Successfully met daily and end-of-event quotas, adeptly transitioning between different departments and optimizing sales opportunities. As the Store Manager at Mattress Firm/Sleepy's, I consistently delivered exceptional customer service, drove sales growth, and maintained a high standard of store operations.