Erin Ducharme Email & Phone Number

United States

Chicago, Illinois, United States

• Maintaining and growing current clients and taking on new clients
• Helping secure new opportunities/developing new business through reliable performance
• Managing and leading client expectations
• Building long-term client relationships forged on trust, respect, and competence
• Identifying and documenting campaign/project scope, deliverables, and critical milestones
• Leading and facilitating client and team meetings

Madison, Wisconsin Area

• Director of Account Services leads and manages the client service team by overseeing each account, ensures client relationships are stable and thriving, identifies opportunities to grow the accounts, assists Account.
• Leads client service staff in the ongoing and future development of client relationships
• Mentor and provide strategic council to Account Executives
• Demonstrates leadership through actions and communication within and between departments.
• Ensures Account Executive compliance with agency procedures and protocol
• Assists in fostering healthy relationships and clear communication between the Account Executives and other agency departments, including Strategy & Content, Media, Interactive and Finance

Responsible for daily contact between the agency and one or more client accounts. Interface with various agency departments to move projects through on behalf of the client. This includes meeting with graphic designers concerning creative issues and input, the media director concerning media issues, the public relations director concerning publicity, and.

Madison, WI

• Use keen understanding of client needs to effectively plan and implement account strategies and creative marketing. Successfully manage accounts to ensure accurate delivery of client service and cohesion with client’s.
• Work closely with clients to develop dynamic media strategies incorporating client’s goals, market trends, and innovative design concepts
• Collaborate with design team to guarantee message is accurately conveyed and timeline of projects completed and accurate
• Create and maintain detailed schedules, meeting notes, progress reports and invoices
• Write new-client proposals, incorporating marketing goals and creative direction
• Prepare press releases, present story ideas and set up press interviews

Minneapolis, MN

• Created and implemented strategic marketing plans for fast-paced technology companies including Eschelon Telecom, Orion Foods, The Pillsbury Company, Green Mountain Energy, and Doskocil Corporation.
• Worked with clients to implement strategic marketing plans
• Successfully pitched campaign concept, media plan and design to client
• Worked closely with account team to maintain excellent client relationships
• Coordinated creative design process of complete print and radio campaign
• Built and sustained formative relationships with relevant media contacts

Education record

Bs, Human Resources, Minor In Rhetoric