▶ Support the Enterprise Policy Office to enhance the communication culture related to policies and procedures, which set the standards for the Company's expectations.▶ Proposed and directed Writing Center of Excellence for 4,200-person Control Management organization, instructing on how to clearly communicate risks, controls, and issues across business groups and enterprise functions. The Writing Center of Excellence provides role-based curriculum of communication modules and individual consultations to enhance written communication skills for robust risk management.▶ Conducted 100+ writing workshops on topics including universal best writing practices for risk and control self-assessment documentation, executive-level communication, email and chat communication, effective storytelling techniques, and regulatory writing best practices. Developed curriculum for engaging and interactive sessions that consistently receive strong ratings and reviews.

▶ Served in 20-person Recovery & Resolution Program Office (RRPO) and continued previous role of reviewing and editing Wells Fargo Resolution and Recovery Plans in Corporate Finance’s RRPO. Drafted executive summary for plans submitted to OCC. Reviewed and edited recovery and wind-down plans for Wells Fargo bank branches in foreign jurisdictions that require such plans (e.g., China Banking Regulatory Commission and Central Bank of Ireland).▶ Mitigated organizational risk by creating and sharing RRPO Style Guide, providing standardized written communication guidance for close partners developing content for recovery and resolution plans.▶ Ensured effective written communications skills for 200+ team members by conducting writing workshops and developing resource materials for RRPO and other groups across Wells Fargo (Regulatory and Policy Affairs, Legal Department, Corporate Risk Awareness & Education, WIM Risk Program Services, Consumer Lending, Enterprise Transition Services). Content focused on writing for internal/external audiences. ▶ Received approval for Wells Fargo official emissions statement by drafting company’s financed emissions program document as member of select 3-person team. Created official name for program (CO2eMission) and wrote executive summary and accompanying public-facing webpage.

▶ Recruited by former law professor who recognized ability to train, receiving appointment to 5-member communications team supporting 250 writers. Reviewed and edited 165(d) Resolution and Recovery Plans for both WFC (Wells Fargo & Company) and WFBNA (Wells Fargo Bank & National Association) in Corporate Finance’s RRPO. Led editing and revision process for 10,000+ page technical documents to comply with federal government regulations. Plans submitted to FDIC, Federal Reserve Board (FRB), and Office of Comptroller of the Currency (OCC). ▶ Achieved pass ratings on all plans by enhancing clarity, organization, readability, and consistency.▶ Conducted writing workshops and developed resource materials for 250 plan writers.

Rhetoric and Composition