Erine Louis Email & Phone Number

Tamilnadu, www.theresidency.com

The Flagship of the holding company, Appaswamy Real Estates. 175 Keys includes 11 Suites and 43 Club Premium Rooms with exclusive lounge. Round the clock coffee shop, roof top restaurant, South Indian specialty and 5 banqueting spaces. Adding a 40 thousand Sqft Convention Center.

Avinashi Rd, Coimbatore, Tamilnadu.

• A Landmark hotel, centrally located, recently renovated 5 star hotel. Reporting to the COO.
• Accountable for implementing systems and procedures that achieved higher cost efficiency and guest satisfaction
• Abreast with local, national and international best practices/trends in the hospitality industry
• Ensured all the international operational standards set for all the processes are followed
• Strictly maintained Service Level Adherence and complaint management with good and timely coordination; thus ensured rich customer experience in each & every interaction & transaction
• Promoted good public relations and handled complaints or concerns. Controlled standards, performance, employees' conduct, dress code, appearance and sanitation, according to established policies

Willington Island, Cochin

 Transformed the 50 year old Casino Hotel with two specialty restaurants. “Fort Cochin” – seafood restaurant is the first and most popular specialty restaurant in Kerala. The food, service and banqueting is the usp. Casino is one among the first 5 star hotels in Kerala.

Alleppey Area, India

CAREER MILESTONES Award Winner – National level, State level, Energy conservation, Pollution Control Board. Introduced various methods for waste management. Followed the principles of reduce, reuse & recycle.  Actively introduced an organic garden & farmer chef concept ultimately paved way to an “organic, cook your own concept restaurant”.  Pioneer in.

Fort Kochi, India

CAREER MILESTONES Positioned the hotel for the up market clientele both domestic and international markets and was able to achieve the tag of being the best hotel of the destination. Introduced SOP’s and training schedules along with rewards and appreciations. Introduced multi-skilling and “guest service personal” rather than department wise grading..

Chennai

CAREER MILESTONES Actively gained full command on the operating system of the department, reconciled and categorized the entire F&B menus Opened a new Coffee Shop, a new venture of the company in a totally new premise and accordingly streamlined the operations.  Opened a new restaurant and spearheaded in menu planning, manpower allocation, setting.

Windsor Manor Bangalore

CAREER COMMENCEMENT

Taj West End Bangalore

Had been an associate on various intervals with Taj West End during my vacation training from year 1993 - 1996.

Bhm, Hospitality

Bachelor Degree in Hotel Management ( BHM )

Pre Degree, Science

Pre Degree - Science.

Sslc, Matriculation.

SSLC

Education record