Erin Emick Email & Phone Number

Assist clients in buying, selling, and leasing homes and commercial spaces.

Concord, Ontario, Canada

• Manage and oversee projects related to the Logistics and Customer Service Departments while meeting timelines and milestones.
• Led the upgrade of the point of sale system from Command to Apex for 35 sites throughout Ontario. This included extensive blueprinting and process mapping, interfacing with SAP and training end users. This resulted in.
• Supported the Logistics team through mentoring and coaching on various projects. Partnered with the Logistics Manager to accomplish department objectives and targets while providing customer service and distribution.
• Managed the Salesforce improvement team, which collected feedback from the users, laid out key milestones and put forth a plan with the IT team to improve the user experience.
• Lead such Distribution projects as pursuing and onboarding new freight vendors, set up and implementation of an aggregate truck monitoring station, review and implement trucking management software (Ruckit), trucker.

Concord, Ontario, Canada

• Led the Customer Service and Dispatch teams while interacting with Customers and the Sales and Marketing, Distribution, Operations and Quality Control departments.
• Supported two Customer Service Supervisors, O2C/P2P Specialists and their Dispatch and Customer Service teams of over 20 individuals.
• Managed team performance expectations and goals; provided individual coaching and ensured a positive customer experience for all Dufferin Aggregates customers.
• Focused on Dispatch and customer excellence and created a strong alignment for all Dispatch and CSR related activities.
• Drove the Customer Service Centre sales volumes and growth while utilizing Salesforce.com functionality.
• Promoted heath and safety at all sites and ensured a safe working environment was maintained through training, reporting, educating and engaging employees.

Concord, Ontario, Canada

• Provided supervisory responsibility for 6 Dispatchers, 2 Customer Service Representatives and O2C/P2P Specialist.
• Developed employees by offering training support and development plans for individuals needs.
• Lead staff to handle customer inquiries, received orders, provided material pricing, delivered pricing and product availability, and provided guidance and recommendations for specific applications.
• Managed 750 active customer service accounts including pricing, contract entry and management of payment discrepancies.
• Proactively reached out to potential customers while continuously striving to improve the customer experience.
• Provided support for Logistics, Sales, Production and Quality Control departments.

Concord, Ontario, Canada

• Provided supervisory responsibility for nine aggregate dispatch facilities and seven internal Dispatchers, Distribution Coordinator and Yard Loader Operator.
• Developed employees by offering training support and development plans for their individual needs.
• Managed third party contractors (freight and maintenance) and ensure a high level and cost-efficient service is received.
• Ensured dispatch facilities and equipment is in good working order and maintained while controlling costs.
• Promoted safety at all sites and ensure a safe working environment is maintained by training, reporting, educating and engaging employees and vendors.
• Managed all material movements for the Western District and ensure vendors are compensated in a timely manner.

Concord, Ontario, Canada

• Provided sales support and written quotations to current/new customers; product recommendations for specific construction/manufacturing applications and acted as a liaison between customer and QC when necessary.
• Provided support for Sales and Operations teams (extensive utilization of Microsoft Word, Excel, PowerPoint, SAP, SAP-BW).
• Completed daily, weekly, and monthly sales, production and performance reports and presentations and distribute accordingly.
• Investigated and resolved improper billing, credit, and front-line ticket issues in a timely and proactive manner.
• Created, modified, and updated client contracts according to specific transport, logistical and accounting requirements.
• Interviewed, hired, and organized orientation for new employees to select the right fit for the position so sites could run safely and efficiently.