• Pioneered the bar program from inception, spearheading product selection, pricing strategies, marketing initiatives and process development• Consistently surpassed the targeted profit margins through strategic pricing models, product selection and upselling clients• Trained and mentored staff by holding quarterly training meetings & discussing areas of improvement • Headed the community outreach for the Flora team by researching and organizing opportunities to give back to our community on a quarterly basis

• Successfully generated $700,000 in revenue by developing and managing all aspects of Giuseppe Bar Services, from contract negotiation to event day execution • Collaborated with hundreds of clients and vendors each year to ensure all details for events were executed as discussed • Led a team-oriented training program, instructing and mentoring over 50 employees to deliver exceptional guest experiences on event days• Actively participated in networking events with the primary objective of fostering valuable connections and expanding business prospects

•Maintained financial records and daily administration through opening and closing the restaurant•Determined business flow and adjusted staffing to ensure the daily labor percentage goals were met•Coordinate daily with Chefs and the Banquet Manager to ensure the successful planning of each event•Ensured all front of the house employees were performing based on company standards and maintaining the highest level of customer service to all guests•Addressed guest inquiries and complaints ensuring every person has the best possible dining experience

• Exhibited an extensive knowledge of food and wine to ensure guest satisfaction, excel in selling strategies and achieve sales goals• Utilized up selling strategies to increase guest check average and overall gratuity• Extended additional opportunities with the catering and special events department by exceeding guest expectations and sales initiatives• Aided in maintaining high restaurant standards through being an active trainer to new employees

Established and implemented marketing strategies to ensure a cohesive brand message through brand positioning, content creation and integrated campaigns.

• Executed the successful migration of regional online content to the national web portal through utilizing ACS Intranet network operations• Optimized employee usability of the web portal by conducting focus groups and communicating the essential materials presented on each department’s web page• Extended additional opportunities in human resources based on reliability and communication abilities• Governed employee conflicts with the financial database management system, ADP• Complied with State and Federal Rules and Regulations concerning the garnishment of checks and collections

• Utilized SEO marketing research tools to effectively deliver results to clients such as; AirTran, Kohl’s Department Store, InSinkErator, Johnsonville, Rotozip, Appleton Paper Inc. and Urban Strategies• Worked with different media outlets to secure coverage for national brands using research marketing tools• Collaborated in brainstorming sessions to ensure a unique approach to client needs• Exceeded client objectives through strategic management of time and utilization of organization skills