Erin F. Email & Phone Number

United States

• Conducted extensive data validation, resolving discrepancies with a 100% accuracy rate, ensuring compliance with operating and governance standards.
• Contributed to a 20% improvement in client service efficiency by processing an average of 100 client brokerage accounts/tickets daily and collaborating with stakeholders.
• Improved business operations through preparation of daily and monthly MIS reporting using Microsoft Excel to track performance metrics and trends.
• Trained and… Show more
• Trained and mentored a 25-person project team to increase productivity by 25%, and reduced onboarding time by 50% through creation of a 150+ resource knowledge base. Show less

• Ensured data integrity by verifying accuracy of 100 client accounts daily, achieving a 99% data quality rating.
• Processed an average of 75 client support tickets daily, leading to a 25% improvement in team efficiency in associated work streams.
• Improved data availability by creating and implementing a database system to track client metadata received through digital client mail

Kent, Ohio, United States

• Provided administrative and paralegal support, serving as the primary point of contact for clients, law enforcement, and court/judicial staff.
• Generated an average of $10,000 in revenue per month by documenting attorney billable time and preparing invoices.
• Conducted thorough information management and data analysis to ensure the accuracy of client cases.
• Boosted clientele by 30% through coordination of campus outreach marketing events.

Lansdale, Pennsylvania, United States

• Conducted nightly audits of guest and hotel information, generating reports for management with a 100% accuracy rate.
• Improved customer retention by 10% through cultivating professional relationships with guests.
• Trained new staff on systems, procedures, service standards, and hotel productivity standards, leading to a 15% increase in overall hotel productivity.

Lansdale, Pennsylvania, United States

• Analyze product rotation to remove outdated merchandise and make suggestions for local specials based on findings.
• Managed returns for customers and exceeded target customer satisfaction rate of 90%
• Led on-boarding for 5 departmental new hires by maintaining detailed process logs of training procedures.

Lansdale, Pennsylvania, United States

• Drive training initiatives to enhance product knowledge and sales techniques for team members, resulting in a 10% increase in monthly sales.
• Managing employee schedules, conducting performance reviews, and enforcing disciplinary actions.
• Coordinating, monitoring, and reporting on daily boutique operations.

Master Of Business Administration - Mba, Management Information Systems, General

Bachelor Of Arts - Ba, Political Science And Government

Education record