Envision the operational strategy while partnering with the leadership team to develop, integrate, and execute the short-and long-term company strategy. Analyze and evaluate current business processes to ensure scalability to drive, enable, and support growth. Turn around the deficiencies in customer service and operations standards through mentorship of the leadership team to create clear ownership and accountabilities and focus on root cause analysis.* Drove financial performance by owning P&L and guiding strategic decisions to increase revenue.* Partnered with leadership to develop innovative approaches to scale business by 220% in 3 years.* Built critical external relationships and partnerships to negotiate lower client settlement costs.* Established KPIs and enhanced processes to improve customer retention rate to 100%.* Transformed underperforming sales team by implementing performance metrics; exceeded $10M+ revenue target by 150%.* Reduced costs by 35% over 4 years by analyzing data, identifying improvement areas, and holding team accountable.* Turned around customer service and operational deficiencies through mentoring leadership team and focusing on root cause analysis.* Ensure team maintains strong relationships with clients; consult on bank policies, collection laws, exploration of financial positions, and analyzing financial statements and credit reports.

Created programs to obtain new clients, through unique marketing tactics and referrals. Analyzed the company's financial decisions and conferred with upper management on overhead costs to ensure financial success. Assessed potential and current clients' financial statements to obtain the lowest settlements.* Created scalable growth plans for new and existing business lines and ensured operational continuity.* Developed Excel tools, systems, and metrics to streamline workflows and enhance transparency.* Mentored 20+ employees and implemented training programs to elevate performance.* Commended for successfully spearheading operational improvements and innovative solutions.

Delivered primary focus on contract assessment development drafting negotiation and execution for settlements with banks, law firms, and collection agencies. Analyzed price and non-price factors in determining cost avoidance, service gains, and other non-price factors that were in the organization's business interest.* Regularly surpassed settlement and sales goals by minimum of 150%.* Trained and mentored ~20 employees to guide career progression.* Developed numerous Excel documents to enhance record keeping and improved efficiencies for employees.* Recognized with Leadership Awards for exemplary skills organizing cross-functional teams, streamlining processes, and developing innovative solutions.

Served as the main point of contact between internal leadership teams and the customer to generate revenue and identify strategically aligned opportunities that the organization could provide solutions for. Managed the contract initiation and handoff, as well as the facilitation of the client onboarding process.* Composed proposals and variety of documents for clients, law firms, collection agencies, and banks.* Counseled clients on FDCPA and other collection laws and policies.* Negotiated with law firms, banks, and collection agencies to accept minimal amount for clients' debts.* Achieved settlement negotiation goals by 110%.* Commended for customer services skills and ability to build imperative business relationships.