Erin Douglass Email and Phone Number

• Creates and implements departmental programs and initiatives such as story times, book discussions, STEM/STEAM, as well as other specialized programming.• Collaborates with other departments to plan and facilitate library-wide events.• Interacts with students, parents, staff and patrons in meeting service and information needs.• Community outreach, including fostering connections with the local school districts.• Collection development, including selection, purchase, and evaluation of books and media for the children’s department.• Uses a variety of media formats to promote reading and learning in children of all ages.• Provides reference and reader's advisory services to patrons of all ages.• Assists the library director in setting of departmental goals and objectives.

• Managed the daily operations of the children’s and young adult departments.• ​Developed timely collections through anticipation of interests and needs.• Planned, promoted, and produced a diversity of programming for ages 0-18 and families, including but not limited to story times, book clubs, STEM activities, inquiry-based exploration, crafts, parties, and scavenger hunts.• Collaborated with local schools, organizations, and businesses to enhance the library’s utility and visibility within the community.• Interfaced with children, young adults, and families to tailor reader's advisory and research assistance to needs and wants.• Led and managed a volunteer base of students to provide skill-building opportunities and produce library-wide events such as an after-hours Halloween haunted house.• Revitalized the children’s and young adult collections, increasing the circulation of children’s books, children’s media, and young adult books in 2017 by 40%, 20%, and 18% respectively compared to 2015.• Increased participation at Summer Reading events by 57% from 2016 to 2017.

• Managed high-volume flow of materials for return and check out, prioritizing cordial service and accuracy in a fast-paced environment requiring adaptability and teamwork.​• Issued library cards, validated registration renewals, and processed museum passes.

• Facilitated the experience of patrons by discharging and checking out materials, answering inquiries in person and over the phone, replenishing displays, and processing library card applications.

• Provided prompt, friendly, and knowledgable customer service.• Fulfilled reference inquiries, retrieved requested materials, and placed holds.• Instructed patrons in usage of established and developing technologies, including website navigation, email, applications, file transfers, printing, scanning, and e-books.• Aided in the training of staff members, promoting teamwork.• Maximized the lifespan of materials by repairing damaged items.