- Developed a genuine understanding of what each traveler needs and matched the traveler with the vacation rental that best suited them.- Thrilled travelers with over-the-top service throughout the evaluation and booking process.- Sold travelers on the Evolve difference, including our 4 core standards, along with individual attributes of properties in our network.

- Responded to guest messages promptly and personally, with the goal of establishing an open, welcoming relationship.- Kept relevant systems updated with knowledgeable and accurate information regarding AvantStay properties and policies.- Provided the highest level of customer support and concierge services to all current and future guests.

- Managed own opportunities by utilizing CRM, email and outreach tools and resources to cultivate and maintain individual pipelines.- Sourced new sales opportunities through inbound lead follow-up and outbound cold calls and emails.- Experimented with creative, fun, and innovative ways to connect and build out your relationships with potential partners and share across the team.

Created and taught training materials and programs for newly hired concierge including material distributed for training resort wide.- Developed professional relationships with guests to determine which dining, activities, and events would best suit their desired experiences.- Promoted teamwork and communication both departmentally and resort wide to provide the utmost guest service and experience.- Managed, organized, and planned itineraries for 30 families ranging from 2 to 10 people.

- Delivered legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer- Anticipated customer and store needs by constantly evaluating environment and customers for cues.- Provided quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards

Developed and trained Glamping Butlers on standard operating procedures including but not limited to drink pouring techniques and recipes, proper beverage service, and beverage service laws.- Designed beverage service menu with company standards including local and luxury products and company standard graphic design.- Managed beverage service at six different outlets. Maintained inventory for alcoholic and non alcoholic beverages, garnishes, and mixers.- Assisted Butlers with service whenever necessary, presented high end wines and beers to guests.

- Greeted all guests upon their arrival and departure.- Seated guests based on their location preference and accommodation needs while balancing customer flow in service sections.- Elevated the standard level of service by providing extensive knowledge of the brand portfolio.

- Coached and managed a team of 12 individuals in their individual career growth- Maintained exceptional +1 Service levels through guest and team member satisfaction. - Ensured high levels of quality are maintained in all areas including but not limited to guest rooms, laundry, public areas, meeting space, department storage areas, and work areas.