Erin Gentry Email & Phone Number

Auckland, New Zealand

Auckland, New Zealand

Auckland, New Zealand

Partnering with Roche New Zealand, I use my extensive knowledge and experience of business operations and the pharmaceutical regulatory landscape, both locally and globally, to empower Roche's employees act ethically, with integrity and in compliance with relevant local laws, codes, guidelines and Roche global directives.Collaboration is key - I see myself as a subject matter expert, training, guiding and sharing information with colleagues to empower them to have a compliance mindset and deliver compliant materials and activities. I'm pragmatic in balancing compliance requirements with business operations and the desire to achieve outcomes.I have a continuous improvement ethos, using monitoring as a basis for exploring how processes, systems, standards or training can be improved to meet business (simple and efficient) and compliance needs (documentation, approval). I've successfully led projects to deploy global systems into the New Zealand environment, synthesising unique regulatory and small affiliate process requirements, plus creating change communications, delivering training and operating as a super-user.Key process areas that I support include: - external materials (promotional and non-promotional), - data privacy - provision of support (grants and sponsorships), - patient solutions, and - meetings and engagements.

Auckland, New Zealand

Delivered an updated set of documents to support business continuity activities at Roche New Zealand. Documents included:Understanding the Organisation - collection of critical business activities & resources, actions and strategiesBusiness Continuity Manual - local emergency, incident and business continuity management plans

Auckland, New Zealand

Auckland, New Zealand

I partner with organisations, using my broad pharmaceutical experience to deliver outcomes that support business needs in the areas of medical information, healthcare compliance, processes, systems and data privacy.Key achievements:Developed communication plans and materials to support change activities (business strategy transformation, return to office post-COVID)Created comprehensive customer experience training module to support new MI staff and key stakeholdersDelivered Medicines New Zealand Code of Practice interactive training (“In Practice”) - with a focus on day-to-day requirements for external materials, aimed at creating compliant material and reducing rework Led local project to implement global Veeva PromoMats system locally; delivered on time, aligned with local regulatory needs and supported by effective communications, process update and training. Content author and speaker with a focus on regulations affecting medical information operations in APAC and EuropeAuthoring and updating business documents: business continuity plans, process documents and pharmacy submissionsHealth writing for a consumer audience: content creation for rheumatology disease and associated medicine

United Kingdom

I provided medical information expertise to Sharon Leighton Consultancy and her many and varied clients in the pharma industry.Key AchievementsKey contributor to the Medical Information Regulatory Resource - an online and text publication to support medical information services. Created new and updated content for Europe and Asia Pacific. See www.medinforegs.com.Supported a client with their global medical information system project, including developing system requirements, use cases and user acceptance testing materials.Assisted with guidance on medical information roles and department structure together with review and audit of medical information activities.

Auckland, New Zealand

Key achievementsImplemented regional centre of excellence in 2011 with New Zealand hub supporting other APAC affiliates with complex MI enquiries and skill development. Grew team by 2 FTEs.Led the system development of MI atlas (enquiry management), Roche's global medical information system, from project kick-off to deployment of release 1 in LatAm 10 months later. This system is simple and user friendly, has improved consistency of responses to customers and provides customer insight to the business.Led a high-performing, engaged and motivated team who continually exceeded expectations and deliverables.Restructured Medical Services team with a dedicated drug safety role to ensure delivery of drug safety KPIs.Presented to over 500 pharmacists in 7 locations supporting Xenical launch into pharmacy. Key responsibilitiesLed a team of medical information and drug safety professionals who delivered high quality, customer focused and timely materials to internal and external customers.Assisted marketing colleagues with effective communication of product and disease materials balanced against compliance with industry codes and guidelines.Supported healthcare compliance with the management of the promotional review process and acted as a Roche Delegated Authority of TAPS.Supported business quality and risk management with a focus on medical information/affairs activities, drug safety, product quality complaints and medical safety issues management.Organised and provided product and disease induction training for sales representatives.Up until 2010, I was also responsible for the oversight of local drug safety activities.

Luton, United Kingdom

Team leader of 4 MIAs, focused on the delivery of in-depth technical knowledge across the Respiratory, GI and Infection portfolios. Key brands included Nexium, Symbicort and Meronem. The team continually delivered on or exceeded performance objectives, producing high quality and concise product reference documents.Key activities included resolving external and internal customer enquiries with the production of high quality and concise product reference documents. In addition, the team supported brand team activities including input into concept development of promotional materials and technical review of materials to ABPI Code of Practice standards.As a member of the MI Management team, I was involved in a number of key projects together with supporting the documentation and implementation of department best practice, audit activities, service level agreements and training projects.Project management- Medical Information capability framework – Project leader- Medical Information Intranet site – Project leader

Luton, United Kingdom

Responsible for resolving internal and external customer technical enquiries, with a particular product focus in the respiratory therapeutic area (Pulmicort, Symbicort, Accolate, Oxis). Key member of cross-functional teams, involved in activities such as the medical review of promotional material to ABPI CoP standards, identifying and evaluating technical data for health technology appraisals (Pulmicort HTA), together with adverse event reporting and product complaints triaging.I also successfully implemented the "Rep Liaison Team" during this period (Click on Honor or Award above)

Brentford, Middlesex, Uk

Responsible for providing information to consumers and healthcare professionals about consumer products, particularly smoking cessation products and cough/cold medication. Short-term contract position during peak smoking cessation period.

B.Pharm, Pharmacy, First Class Honours

Honours project: Influences affecting the consumer purchase of rescheduled medicines. Reclassification of medicines to improve patient.

Diploma In Business

Completed two papers extramurally towards Diploma in Business (Business Communication [A] and Organisation and Management [B+])

Bursary, Chemistry, Biology, Maths With Stats, English, A

Activities and Societies: First XI Girls Cricket Team Captain, Debating