Strategic planningRecipe development Tutorial-based food photographySocial media marketing User-focused writing and online publishing

Lead a team of business coaches across the United States with a total store portfolio of 100+. Provided strategic support and coaching to the business coach team to drive top line sales and franchise partner profitability, and elevate the customer experience.

Develop individualized strategies with franchise partners in the southwest region of the United States, encompassing 25 stores, to improve operational excellence, guest experience, and store profit. Support the development and performance of the US regional business coach team.

Influenced operational excellence and growth strategies for 11 stores, more than 220 partners, and a total portfolio of $20 million. Through a focus on employee and customer engagement I lead a successful turnaround of a market that was experiencing double-digit negative comps and decreasing customer satisfaction to achieve positive comps within 3 months, and double-digit comps in less than a year. Customer satisfaction scores increased 10%. Through the employee engagement strategy that I employed, total store turnover was reduced by 55%!

Oversaw twenty-two licensed Starbucks stores throughout the state of Oklahoma, providing consultative support to build sales, ensure quality and drive profitability. My district had positive sales growth each year while achieving customer service scores above company goal.

Managed the new store opening training process for hotels, grocery stores, universities, and airports across the nation. This included creating their initial orders, ensuring all construction needs were completed to standard, conducting pre-training meetings, and preparing training calendars. Additionally, I conducted barista and management training for groups of 8-15, and provided additional support throughout their opening week.

Managed the day to day business operations of a retail store, including hiring, training, scheduling, and performance of a team of 12 to 15 baristas and shift supervisors. Received awards for customer service scores and brewing machine sales. Also contributed to performance of the region as a Labor Management Specialist, new manager trainer, and food safety instructor.

Responsible for creating and monitoring development plans for staff of 16. Conducted interviewing and hiring for all staff, and trained front desk staff on customer service skills, computer software, and phone etiquette. Served as primary interface between vendors and salon.