Erin Greene Newman, Mba Email & Phone Number

Florida, United States

• Led a global client relations team, providing mentorship and training across various levels and positions• Implemented performance metrics and conducted regular performance reviews to ensure team members met or exceeded expectations • Fostered and maintained strong relationships with key clients, resulting in an increase in client satisfaction over the past year• Acted as the primary point of contact for high-value clients, ensuring their needs were consistently met• Developed and executed personalized retention plans for at-risk clients, resulting in an improvement in client retention rates• Established effective communication channels to keep clients informed and engaged• Proactively addressed client concerns, resolving issues promptly

Clearwater, Fl

Hires, guides, and manages international professional IT services team Develops key team members, improving individual performance and elevating team success Drives corporate client account management strategy, managing the support, upgrade, and implementationcontracts for key clients; linking with sales, administration, product management and programming teams Spearheads financial responsibilities including monthly billing and outstanding payment collections As client project manager, coordinates and ensures completion of projects on time, on budget, and withinscope; monitors and summarizes progress of all projects to senior management team

Clearwater, Fl

• Oversee client management operations including addressing client complaints, maintaining correspondence, and responding to client emergencies • Collaborate with internal departments to ensure clear and consistent flow of information between clients and internal stakeholders• Facilitate, coordinate, and track client projects, quotes, client/sales product demos, and software change requests• Track, monitor, and assess the client experience to develop strategies to reduce turnover and increase client satisfaction • Oversee financial responsibilities including outstanding payment collections• Utilize a variety of software tools including iTMS and Maximizer

Shreveport, La

• Determined organizational requirements and planned contracts to acquire resources based on business evaluation and price-cost analyses • Responsible for acquiring supplies and services to further organizational goals• Administered contracts, negotiated terms, and terminated contracts

St. Petersburg, Fl

• Coordinated large-scale national and international meetings for 100+ attendees• Negotiated contracts for rates, locations, and other pertinent issues to ensure cost-effective services and minimize budgetary expenses• Demonstrated strong budget management skills through managing accounts receivable and meeting budgets with a high attention to detail• Completed on-site responsibilities including meeting with convention managers to discuss programs, visiting off-site properties, and supervising meetings

Denver, Co

• Drove marketing strategy for ancillary programs through designing marketing and promotions materials and presenting to potential member practices and physicians• Planned and implemented special events, trade fairs and fundraisers attracting over 600 attendees• Managed program accounts receivable, accounts payable and budget reports • Resolved issues and concerns and developed partnerships while liaising between over 700 physicians and businesses• Collaborated with hospital administration and physicians to stimulate further marketing ideas and strategic processes• Coordinated media relationships through liaising between ancillary programs and newspaper and television

New Port Richey, Fl

• Designed marketing and promotions materials to increase knowledge and awareness of psychiatric programs• Assisted in designing and writing advertising and press releases to maintain company image • Conducted presentations targeting audiences regarding psychiatric services • Strategically marketed toward the senior community through consultations with the start-up of a hospital Memory Diagnostic Center • Served as editor of the quarterly physician newspaper responsible for researching, writing, and editing articles; selecting layout and design; and interviewing featured individuals

Gainesville, Fl

• Facilitated media relations with local newspapers, radio stations, and television stations• Produced all copy for newspaper advertisements, press releases and flyers• Coordinated programs including responsibilities related to advertising and marketing

Mba, Business

Bachelor Of Science (B.S.), Advertising

High School Diploma