Erin Greene Newman, Mba Email & Phone Number

• Led a global client relations team, providing mentorship and training across various levels and positions
• Implemented performance metrics and conducted regular performance reviews to ensure team members met or exceeded expectations
• Fostered and maintained strong relationships with key clients, resulting in an increase in client satisfaction over the past year
• Acted as the primary point of contact for high-value clients, ensuring their needs were consistently met
• Developed and executed personalized retention plans for at-risk clients, resulting in an improvement in client retention rates
• Established effective communication channels to keep clients informed and engaged

Clearwater, FL

Hires, guides, and manages international professional IT services team Develops key team members, improving individual performance and elevating team success Drives corporate client account management strategy, managing the support, upgrade, and implementationcontracts for key clients; linking with sales, administration, product management and.

Clearwater, FL

• Oversee client management operations including addressing client complaints, maintaining correspondence, and responding to client emergencies
• Collaborate with internal departments to ensure clear and consistent flow of information between clients and internal stakeholders
• Facilitate, coordinate, and track client projects, quotes, client/sales product demos, and software change requests
• Track, monitor, and assess the client experience to develop strategies to reduce turnover and increase client satisfaction
• Oversee financial responsibilities including outstanding payment collections
• Utilize a variety of software tools including iTMS and Maximizer

Shreveport, LA

• Determined organizational requirements and planned contracts to acquire resources based on business evaluation and price-cost analyses
• Responsible for acquiring supplies and services to further organizational goals
• Administered contracts, negotiated terms, and terminated contracts

St. Petersburg, FL

• Coordinated large-scale national and international meetings for 100+ attendees
• Negotiated contracts for rates, locations, and other pertinent issues to ensure cost-effective services and minimize budgetary expenses
• Demonstrated strong budget management skills through managing accounts receivable and meeting budgets with a high attention to detail
• Completed on-site responsibilities including meeting with convention managers to discuss programs, visiting off-site properties, and supervising meetings

Denver, CO

• Drove marketing strategy for ancillary programs through designing marketing and promotions materials and presenting to potential member practices and physicians
• Planned and implemented special events, trade fairs and fundraisers attracting over 600 attendees
• Managed program accounts receivable, accounts payable and budget reports
• Resolved issues and concerns and developed partnerships while liaising between over 700 physicians and businesses
• Collaborated with hospital administration and physicians to stimulate further marketing ideas and strategic processes
• Coordinated media relationships through liaising between ancillary programs and newspaper and television

New Port Richey, FL

• Designed marketing and promotions materials to increase knowledge and awareness of psychiatric programs
• Assisted in designing and writing advertising and press releases to maintain company image
• Conducted presentations targeting audiences regarding psychiatric services
• Strategically marketed toward the senior community through consultations with the start-up of a hospital Memory Diagnostic Center
• Served as editor of the quarterly physician newspaper responsible for researching, writing, and editing articles; selecting layout and design; and interviewing featured individuals

Gainesville, FL

• Facilitated media relations with local newspapers, radio stations, and television stations
• Produced all copy for newspaper advertisements, press releases and flyers
• Coordinated programs including responsibilities related to advertising and marketing

Mba, Business

Bachelor Of Science (B.S.), Advertising

High School Diploma