Erin Gosselin Email & Phone Number

Lewiston, Maine, United States

• Responsible for all operational areas within the organization, including finance, human resources, IT, and facilities management.
• Developed, documented, and executed new internal processes to streamline workflows and reduce redundancies. Researched and implemented Asana as a project management tool for the team, which significantly increased.
• Performed systems administration duties in Google Suite and Microsoft Office by onboarding and offboarding employees, managing permissions and security, managing software installations, and troubleshooting issues.
• Subject-matter expert for all internal systems, including a Chamber-specific CMS, loan processing software, and all Office products.
• Managed a full replacement of all staff computers and peripherals, including a transfer from macOS to Windows and significantly reducing costs.
• Implemented a VOIP system to replace hard phones in office, allowing for expanded remote work capabilities.

Portland, Maine, United States

• Responsible for managing the operations team within the Study Abroad Enrollment department, including hiring, training, and mentoring operations coordinators.
• Continued role as team IT Liaison and participated in interdepartmental IT projects to gather requirements, test new features in QA environments, and train team members.
• Developed strategic projects aimed at improving the student experience by standardizing advising practices and processes.
• Acted as project manager for the creation of new programs within CIEE's proprietary systems, which involved coordinating project members across several departments including marketing, billing, and registration.
• Analyzed 10 years of enrollment data to create an improved incentive calculator for advisors that prioritizes student retention.

Portland, Maine Area

• Successfully performed the duties of two operations coordinators for three months during peak work season while positions were backfilled.
• Interviewed and vetted potential operations coordinators. Created training schedule to prioritize high-need skills and trained new hires accordingly.
• Acted as IT Liasion for the Enrollment team and met with members of the IT department monthly to discuss business needs. Responsible for creating enhancement requests in SalesForce and communicating with developers to.
• Responsible for processing monthly invoice reports from iNext insurance team and Travisa for accuracy, often communicating with iNext and Travisa to correct discrepancies in invoices before handing off to billing team.
• Maintained all responsibilities of operations coordinator role.
• Earned project management certificate from USM in order to better support project initiatives for the enrollment team.

Portland, Maine Area

• Managed work requests from up to 16 Enrollment team advisors to support all CIEE study abroad programs.
• Acted as subject matter expert for CIEE proprietary systems.
• Responsible for building and editing tasks within the CIEE online application, customizing specific tasks for individual programs while maintaining a consistent standard of quality across all applications.
• Coordinated bulk shipping of visa support materials to students, including communicating with students to verify shipping addresses, using reports to create mail merges to print documents, and notarizing all letters..
• Enrolled ~2000 students each term in iNext travel insurance which involved strict attention to detail of student personal information to ensure coverage for the duration of their program.
• Processed digital and physical student application materials while complying with all personal information privacy policies.

Portland, Maine Area

• Communicated with students, staff, and host families to collect assets and stories for posting on CIEE website.
• Managed "Collegiate Correspondents" remotely in collecting and creating assigned content.
• Managed back-end settings of WordPress site, wrote original content, edited all site posts, and authored team style guide.
• Collected, curated, and cataloged over 10,000 images from CIEE social network channels and blogs.
• Established efficiencies and best practices as a Subject Matter Expert on Asset Bank, proprietary software for media storage and sharing; led training sessions for several departments.
• Generated weekly Excel reports of collected assets, and provided metrics analysis on an as-needed basis. Managed team spreadsheet tracking collection progress.

Portland, Maine Area

• Cleaned up, fact-checked, and edited over 130 Word documentss and Excel spreadsheets relating to CIEE’s study abroad programs for use in CIEE catalogs.
• Created Excel spreadsheets to compile data from online photo library and CIEE website.
• Managed minor updates to CIEE program pages through communication with worldwide staff.
• Reported directly to VP of Marketing for special projects and tasks.

Lewiston/Auburn, Maine Area

• Provide high quality Japanese to English translations for Gengo customers.
• Meet rigid deadlines and conform to stringent formatting and style guidelines.
• Maintain strict confidentiality concerning client information and translation materials.

Lewiston, Maine

• Managed office appointment calendar, scheduled client meetings, handled client payments, and reconciled cash drawer nightly.
• Encouraged previous clients to return to H&R Block each year via cold-calling.
• Responsible for filing and disposing of confidential client information.
• Acted as a friendly, helpful first contact for incoming clients.

Ohda City, Shimane Prefecture, Japan

• Assisted in preparation, organization, and execution of English language activities in 16 local elementary schools.
• Cooperated with over 100 teachers and interacted with over 2,000 students.
• Taught at all grade levels with a focus on 5th and 6th grade, as well as special education classes.
• Introduced and provided materials to teach basic phonics in several elementary schools.
• Executed mock lessons with teachers during teaching skill development seminars and provided constructive feedback in Japanese as a representative of ALTs.
• Co-established a monthly English newsletter to distribute among the city's five junior high schools.

Bachelor Of Arts (Ba), Japanese Studies, Film And Media Culture, 3.67 Gpa

Activities and Societies: Japanese Club, Anime Club, Japanese Language House• Graduated magna cum laude in Japanese Studies • Minored in.

Bachelor’S Degree, Japanese Studies

Activities and Societies: Shamisen Lessons• Study abroad with the Associated Kyoto Program • Lived with a host family full time for 8.

Third Year Japanese, Japanese Studies

Activities and Societies: Tea Ceremony, Choir• 8-week intensive language immersion program • Maintained a strict no-English language.